P&C Insights

Major changes predicted to beset the insurance industry are finally here. The..

Price and Policy Offerings are key components of auto insurance satisfaction,..

Agent-based carriers still control a plurality of U.S. personal auto premiums,..

First notice of loss is one of the most important parts of the claims..

Consumers have greater access to information today about products, services,..

The following is the third excerpt from our upcoming post “Are personalized..

The Life Insurance and Annuities industries have some catching up to do in..

Over the past decade insurance companies and the many service providers..

The following is the second excerpt from our upcoming post “Are personalized..

It’s not your imagination: Auto insurance is getting more expensive.

The following is an excerpt from our upcoming post “Are personalized auto..

Small business owners are increasingly seeking fast and simple digital..

There is a great deal of focus on speed and simplicity in the claim process due..

In many cases, more of something is better than less. However, insurers that..

Outward Facing Digital Properties are a Means to an End

Customers have plenty of options when choosing an insurance carrier, and there..

With just 2 percent of new consumers entering the personal lines auto insurance..

Customers remain unclear on what data and factors determine their auto..

Auto insurance revenues grew 6.2% industry-wide last year, topping off at a..

Carriers still lag the marketplace in embracing the customer as the center of..

In an industry of few interaction touchpoints, first notice of loss (FNOL) is..

I have an agent? What do they do?

With AI generating profound improvements to loan underwriting, is it only a..

The P&C insurance industry continues to undergo unprecedented change. Customers..

One of the largest Medicare Advantage health plans in the U.S. wanted to..

Overall Property Claims Satisfaction Solid for Insurers, But Many Still Fall..

2019 marks the 20th anniversary of the J.D. Power Auto Insurance Study.

Canada Auto Insurance Study: Satisfaction with Auto Insurers at Risk as..

Insurers Come Up Short for Independent Agents Despite Critical Role Agents Play..

A Top 10 Property & Casualty Insurer was looking to overcome challenges..

Handling claims “well” must be a core value of any insurance carrier or they..

In the insurance industry, carriers are fighting an uphill battle to generate..

With much of the property/casualty insurance industry’s attention focused on..

As more people choose to expose their personal information on digital..

For those companies that have yet to make customer experience a strategic..

While the full impact of automated vehicle technology may be decades away, auto..

Small commercial insurance customers are most satisfied when they exclusively..

For insurers, record satisfaction is uncovering new challenges as customers’..

Usage-based insurance (UBI) availability continues to grow for auto insurance..

The P&C insurance industry is experiencing unprecedented change and potential..

If you are responsible for or simply involved in creating, implementing, or..

As insurers struggle to grow with fewer shoppers and new buyers in the market,..

One of the greatest challenges facing the industry in workers’ compensation..

Agents still have a vital role in providing expertise and guidance throughout..

Auto insurers take many factors into account when pricing a policy for an..

CAT events and higher claims severity, particularly in auto, continue to put..

With more than 75% of P&C customers using digital service providers, such as..

How did auto insurance companies stack up?

As the automotive industry is undergoing the most significant transformation in..

The severity of natural disasters reached a record $306B in 2017, with the..

The growing preference for digital servicing, which is not limited to but..

An industry once dominated by channels is now being driven by consumer..

Independent agents are a force that P&C carriers cannot ignore. 

One of the oldest axioms in business says that if you take care of your..

For today’s consumers, digital channels have become their preferred choice when..

On any given day, it is hard not to read an article or report on some type of..

How big of an impact does customer satisfaction have on growth and retention?

Customer preferences and expectations for interacting with their home..

With the current combined ratio in personal lines running around 103%¹ and a..

The recent gains in the global financial markets have reinvigorated insurer..