Record High Customer Satisfaction Leads to New Challenges for Insurers and Heightened Customer Expectations

For insurers, record satisfaction is uncovering new challenges as customers’ expectations create new standards for service.

Record high customer satisfaction among auto insurance customers is clearly good news for customers especially at a time when the overall customer experience is tested by the rising cost of auto insurance. For insurers on the other hand, record satisfaction is uncovering new challenges as customers’ expectations create new standards for service. Check out our latest Spotlight Report to learn more.