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Hitting the Effective Communication Moving Target

In many cases, more of something is better than less. However, insurers that..

The Importance of Providing A Satisfactory FNOL Experience

In an industry of few interaction touchpoints, first notice of loss (FNOL)..

The Need for More Effective Digital Interaction Represents Opportunity for Insurers

As insurers struggle to grow with fewer shoppers and new buyers in the..

Natural Disaster Severity and the Impact on Customer Satisfaction

The severity of natural disasters reached a record $306B in 2017, with the..

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