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Alex Bodner
Proper Communication and Understanding Value Drive Price Satisfaction and Retention

Price and Policy Offerings are key components of auto insurance..

Robert Lajdziak
Brand Image, Experience, and Growth: What it Takes to Win New Business

Consumers have greater access to information today about products, services,..

Kyle Schmitt
Ensuring Customer Communications are Aligned with Expectations

The following is the third excerpt from our upcoming post “Are personalized..

Kyle Schmitt
Aligning Customer Expectations with Underwriting Philosophy

The following is the second excerpt from our upcoming post “Are personalized..

Kyle Schmitt
Do Customers Understand What Factors Set Insurance Rates? Should They?

The following is an excerpt from our upcoming post “Are personalized auto..

Hitting the Effective Communication Moving Target

In many cases, more of something is better than less. However, insurers that..

Dave Pieffer
Customer-Centric Strategies: Insurers Have Some Catching Up To Do

Carriers still lag the marketplace in embracing the customer as the center..

Robert Lajdziak
Record High Customer Satisfaction Leads to New Challenges for Insurers and Heightened Customer Expectations

For insurers, record satisfaction is uncovering new challenges as customers’..

Dave Pieffer
Building Strategic Plans: How Customers are Changing the Game

If you are responsible for or simply involved in creating, implementing, or..

Carolyn Kibat
Infographic: Customer Satisfaction Impact on Growth & Retention

How big of an impact does customer satisfaction have on growth and retention?

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