P&C Insights

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J.D. Power Insurance Intelligence team

Jared Stevenson
Customer Convenience in Digital Insurance

Outward Facing Digital Properties are a Means to an End

Kyle Schmitt
Why Carriers Struggle to Differentiate with Digital and End Up Paying a Penalty

Customers have plenty of options when choosing an insurance carrier, and..

Tom Super
The Next Insurance Battleground: High-Value Customers

With just 2 percent of new consumers entering the personal lines auto..

Insurance Emerging Technology Study: Digital Underwriting

Customers remain unclear on what data and factors determine their auto..

Tom Super
Progressive & GEICO Capture 54% of Auto Premium Growth in 2018 as Direct-to-Consumer Model Gains Traction

Auto insurance revenues grew 6.2% industry-wide last year, topping off at a..

Dave Pieffer
Customer-Centric Strategies: Insurers Have Some Catching Up To Do

Carriers still lag the marketplace in embracing the customer as the center..

The Importance of Providing A Satisfactory FNOL Experience

In an industry of few interaction touchpoints, first notice of loss (FNOL)..

Robert Lajdziak
The Evolving Role of Agents in the Digital Age

I have an agent? What do they do?

Kyle Schmitt
AI and Insurance: what do customers really think?

With AI generating profound improvements to loan underwriting, is it only a..

Colleen Cairns
The Era of ConsumerÔÇÉCentric Insurance

The P&C insurance industry continues to undergo unprecedented change. ..

Jessica McGregor
Closing the Performance Gap in Medicare Advantage Insurance: Case Study

One of the largest Medicare Advantage health plans in the U.S. wanted to..

Dave Pieffer
2019 U.S. Property Claims Satisfaction Study Results are In!

Overall Property Claims Satisfaction Solid for Insurers, But Many Still Fall..

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