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P&C Insights


Scroll through our blog and subscribe to our newsletter to get the latest insights from the
J.D. Power Insurance Intelligence team


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Robert Lajdziak
Brand Image, Experience, and Growth: What it Takes to Win New Business

Consumers have greater access to information today about products, services,..

Kyle Schmitt
Ensuring Customer Communications are Aligned with Expectations

The following is the third excerpt from our upcoming post “Are personalized..

Robert Lajdziak
Do you have Life Insurance or an Annuity? Do you still remember why you bought it?

The Life Insurance and Annuities industries have some catching up to do in..

Dave Pieffer
Claims Communication: Managing to the “Right Mix”

Over the past decade insurance companies and the many service providers..

Kyle Schmitt
Aligning Customer Expectations with Underwriting Philosophy

The following is the second excerpt from our upcoming post “Are personalized..

Tom Super
States with the Most and Least Affordable Auto Insurance, and Which Carriers May Save You the Most

It’s not your imagination: Auto insurance is getting more expensive.

Kyle Schmitt
Do Customers Understand What Factors Set Insurance Rates? Should They?

The following is an excerpt from our upcoming post “Are personalized auto..

Colleen Cairns
Demand for Digital is Increasing among Small Commercial Customers

Small business owners are increasingly seeking fast and simple digital..

Dave Pieffer
Simplicity, Speed & Transparency in the Claim Process

There is a great deal of focus on speed and simplicity in the claim process..

Hitting the Effective Communication Moving Target

In many cases, more of something is better than less. However, insurers that..

Jared Stevenson
Customer Convenience in Digital Insurance

Outward Facing Digital Properties are a Means to an End

Kyle Schmitt
Why Carriers Struggle to Differentiate with Digital and End Up Paying a Penalty

Customers have plenty of options when choosing an insurance carrier, and..

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