Outward Facing Digital Properties are a Means to an End
Customers have plenty of options when choosing an insurance carrier, and..
With just 2 percent of new consumers entering the personal lines auto..
Customers remain unclear on what data and factors determine their auto..
Auto insurance revenues grew 6.2% industry-wide last year, topping off at a..
Carriers still lag the marketplace in embracing the customer as the center..
In an industry of few interaction touchpoints, first notice of loss (FNOL)..
One of the largest Medicare Advantage health plans in the U.S. wanted to..
Overall Property Claims Satisfaction Solid for Insurers, But Many Still Fall..