P&C Insights

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J.D. Power Insurance Intelligence team

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Colleen Cairns
Demand for Digital is Increasing among Small Commercial Customers

Small business owners are increasingly seeking fast and simple digital..

Jared Stevenson
Customer Convenience in Digital Insurance

Outward Facing Digital Properties are a Means to an End

Kyle Schmitt
Why Carriers Struggle to Differentiate with Digital and End Up Paying a Penalty

Customers have plenty of options when choosing an insurance carrier, and there..

Robert Lajdziak
The Evolving Role of Agents in the Digital Age

I have an agent? What do they do?

Robert Lajdziak
Justifying the Investment in Digital Self-Service Channels

In the insurance industry, carriers are fighting an uphill battle to generate..

Carolyn Kibat
Infographic: The Digital Differentiator

Small commercial insurance customers are most satisfied when they exclusively..

The Need for More Effective Digital Interaction Represents Opportunity for Insurers

As insurers struggle to grow with fewer shoppers and new buyers in the market,..

Colleen Cairns
Personalization will be the Next Digital Challenge for Insurers

With more than 75% of P&C customers using digital service providers, such as..

Carolyn Kibat
Robert Lajdziak
Digital Interactions Are Changing Expectations and Roles of Agents

The growing preference for digital servicing, which is not limited to but..

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