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Dave Pieffer
Claims Communication: Managing to the “Right Mix”

Over the past decade insurance companies and the many service providers..

Dave Pieffer
Simplicity, Speed & Transparency in the Claim Process

There is a great deal of focus on speed and simplicity in the claim process..

Dave Pieffer
Customer-Centric Strategies: Insurers Have Some Catching Up To Do

Carriers still lag the marketplace in embracing the customer as the center..

Dave Pieffer
2019 U.S. Property Claims Satisfaction Study Results are In!

Overall Property Claims Satisfaction Solid for Insurers, But Many Still Fall..

Dave Pieffer
2018 U.S. Auto Claims Satisfaction Study: Lessons Learned

Handling claims “well” must be a core value of any insurance carrier or they..

Dave Pieffer
Building Strategic Plans: How Customers are Changing the Game

If you are responsible for or simply involved in creating, implementing, or..

Dave Pieffer
The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World

Agents still have a vital role in providing expertise and guidance..

Dave Pieffer
Buyers Aren’t Happy With Their Cyber Insurance

On any given day, it is hard not to read an article or report on some type..

Dave Pieffer
Balancing Cost and Customer Satisfaction in an Increasingly Digital World

With the current combined ratio in personal lines running around 103%1 and a..

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