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Alex Bodner
The Importance of Making the Claimant Feel at Ease During FNOL

First notice of loss is one of the most important parts of the claims..

Dave Pieffer
Claims Communication: Managing to the “Right Mix”

Over the past decade insurance companies and the many service providers..

Dave Pieffer
Simplicity, Speed & Transparency in the Claim Process

There is a great deal of focus on speed and simplicity in the claim process..

The Importance of Providing A Satisfactory FNOL Experience

In an industry of few interaction touchpoints, first notice of loss (FNOL)..

Dave Pieffer
2018 U.S. Auto Claims Satisfaction Study: Lessons Learned

Handling claims “well” must be a core value of any insurance carrier or they..

Jessica McGregor
Claims Excellence and the Impact on Insurer ROI

CAT events and higher claims severity, particularly in auto, continue to put..

Natural Disaster Severity and the Impact on Customer Satisfaction

The severity of natural disasters reached a record $306B in 2017, with the..

Dave Pieffer
Balancing Cost and Customer Satisfaction in an Increasingly Digital World

With the current combined ratio in personal lines running around 103%1 and a..

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