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J.D. Power Insurance Intelligence team

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Jessica McGregor
Closing the Performance Gap in Medicare Advantage Insurance: Case Study

One of the largest Medicare Advantage health plans in the U.S. wanted to..

Jessica McGregor
Improving Personal Lines Insurance Customer Billing: Case Study

A Top 10 Property & Casualty Insurer was looking to overcome challenges..

Jessica McGregor
Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low

Usage-based insurance (UBI) availability continues to grow for auto insurance..

Jessica McGregor
Claims Excellence and the Impact on Insurer ROI

CAT events and higher claims severity, particularly in auto, continue to put..

Jessica McGregor
P&C Independent Insurance Agents Demand Excellence

Independent agents are a force that P&C carriers cannot ignore. 

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