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Dave Pieffer
Simplicity, Speed & Transparency in the Claim Process

There is a great deal of focus on speed and simplicity in the claim process due..

Hitting the Effective Communication Moving Target

In many cases, more of something is better than less. However, insurers that..

Jared Stevenson
Customer Convenience in Digital Insurance

Outward Facing Digital Properties are a Means to an End

Kyle Schmitt
Why Carriers Struggle to Differentiate with Digital and End Up Paying a Penalty

Customers have plenty of options when choosing an insurance carrier, and there..

Tom Super
The Next Insurance Battleground: High-Value Customers

With just 2 percent of new consumers entering the personal lines auto insurance..

Insurance Emerging Technology Study: Digital Underwriting

Customers remain unclear on what data and factors determine their auto..

Tom Super
Progressive & GEICO Capture 54% of Auto Premium Growth in 2018 as Direct-to-Consumer Model Gains Traction

Auto insurance revenues grew 6.2% industry-wide last year, topping off at a..

Dave Pieffer
Customer-Centric Strategies: Insurers Have Some Catching Up To Do

Carriers still lag the marketplace in embracing the customer as the center of..

The Importance of Providing A Satisfactory FNOL Experience

In an industry of few interaction touchpoints, first notice of loss (FNOL) is..

Robert Lajdziak
The Evolving Role of Agents in the Digital Age

I have an agent? What do they do?

Kyle Schmitt
AI and Insurance: what do customers really think?

With AI generating profound improvements to loan underwriting, is it only a..

Colleen Cairns
The Era of Consumer‐Centric Insurance

The P&C insurance industry continues to undergo unprecedented change. Customers..

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