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Jessica McGregor
Closing the Performance Gap in Medicare Advantage Insurance: Case Study

One of the largest Medicare Advantage health plans in the U.S. wanted to..

Dave Pieffer
2019 U.S. Property Claims Satisfaction Study Results are In!

Overall Property Claims Satisfaction Solid for Insurers, But Many Still Fall..

Robert Lajdziak
Celebrating 20 Years of Auto Insurance Insights

2019 marks the 20th anniversary of the J.D. Power Auto Insurance Study.

Tom Super
2019 Canada Auto Insurance Study Results are In!

Canada Auto Insurance Study: Satisfaction with Auto Insurers at Risk as..

Tom Super
2019 Independent Agent Study Results are In!

Insurers Come Up Short for Independent Agents Despite Critical Role Agents Play..

Jessica McGregor
Improving Personal Lines Insurance Customer Billing: Case Study

A Top 10 Property & Casualty Insurer was looking to overcome challenges..

Dave Pieffer
2018 U.S. Auto Claims Satisfaction Study: Lessons Learned

Handling claims “well” must be a core value of any insurance carrier or they..

Robert Lajdziak
Justifying the Investment in Digital Self-Service Channels

In the insurance industry, carriers are fighting an uphill battle to generate..

Tom Super
Progressive Takes Aim at Multi-Line Insurers

With much of the property/casualty insurance industry’s attention focused on..

Helping consumers understand the value of cyber insurance

As more people choose to expose their personal information on digital..

Linking P/C Auto Insurance Customer Experience to Improved Financial Value

For those companies that have yet to make customer experience a strategic..

Tom Super
The time is right for home telematics

While the full impact of automated vehicle technology may be decades away, auto..

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