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Carolyn Kibat
Infographic: The Digital Differentiator

Small commercial insurance customers are most satisfied when they exclusively..

Robert Lajdziak
Record High Customer Satisfaction Leads to New Challenges for Insurers and Heightened Customer Expectations

For insurers, record satisfaction is uncovering new challenges as customers’..

Jessica McGregor
Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low

Usage-based insurance (UBI) availability continues to grow for auto insurance..

Top 5 Mega-Trends Influencing P&C Insurance Shopping

The P&C insurance industry is experiencing unprecedented change and potential..

Dave Pieffer
Building Strategic Plans: How Customers are Changing the Game

If you are responsible for or simply involved in creating, implementing, or..

The Need for More Effective Digital Interaction Represents Opportunity for Insurers

As insurers struggle to grow with fewer shoppers and new buyers in the market,..

Are opioid education and state reforms affecting workers’ compensation claims?

One of the greatest challenges facing the industry in workers’ compensation..

Dave Pieffer
The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World

Agents still have a vital role in providing expertise and guidance throughout..

Robert Lajdziak
Insuring Automated Vehicles—Measured or Mayhem?

Auto insurers take many factors into account when pricing a policy for an..

Jessica McGregor
Claims Excellence and the Impact on Insurer ROI

CAT events and higher claims severity, particularly in auto, continue to put..

Colleen Cairns
Personalization will be the Next Digital Challenge for Insurers

With more than 75% of P&C customers using digital service providers, such as..

Carolyn Kibat

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