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Robert Lajdziak
Automated Vehicles: Liability Crash Course

As the automotive industry is undergoing the most significant transformation in..

Natural Disaster Severity and the Impact on Customer Satisfaction

The severity of natural disasters reached a record $306B in 2017, with the..

Robert Lajdziak
Digital Interactions Are Changing Expectations and Roles of Agents

The growing preference for digital servicing, which is not limited to but..

Tom Super
Why Insurance Headquarters Must Evolve

An industry once dominated by channels is now being driven by consumer..

Jessica McGregor
P&C Independent Insurance Agents Demand Excellence

Independent agents are a force that P&C carriers cannot ignore. 

Greg Hoeg
The Financial Benefits of Customer Satisfaction

One of the oldest axioms in business says that if you take care of your..

Colleen Cairns
Why Chat is Becoming Table Stakes for Insurers

For today’s consumers, digital channels have become their preferred choice when..

Dave Pieffer
Buyers Aren’t Happy With Their Cyber Insurance

On any given day, it is hard not to read an article or report on some type of..

Carolyn Kibat
Infographic: Customer Satisfaction Impact on Growth & Retention

How big of an impact does customer satisfaction have on growth and retention?

Robert Lajdziak
Benefits of Home Tech for Carriers and Customers

Customer preferences and expectations for interacting with their home..

Dave Pieffer
Balancing Cost and Customer Satisfaction in an Increasingly Digital World

With the current combined ratio in personal lines running around 103%1 and a..

Tom Super
Are You Winning the Capital Arms Race?

The recent gains in the global financial markets have reinvigorated insurer..

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