Online Brokerage Firms Strain under Weight of New Investor Surge
by Michael Foy on Apr 30, 2021 10:04:51 AM
With more than 10 million new brokerage accounts opened in 2020 as mainstream investor interest skyrocketed during the pandemic, retail brokerage firms struggled to deliver a seamless customer experience. According to the J.D. Power 2021 U.S. Self-Directed Investor Satisfaction Study, …
Financial Planning Software Remains Single Most Important Technology Tool For Advisors
by Michael Foy on Apr 28, 2021 12:43:19 AM
According to the J.D. Power 2020 U.S. Financial Advisor Satisfaction Study, Financial Planning software remains the single most important technology tool for advisors, with 72% rating it as Very Important. Despite the proliferation of new technologies competing for firms’ investment, …
The Growing Need for Digital Channels in Consumer Financing
by Patrick Roosenberg on Apr 19, 2021 7:55:45 PM
Dealership-based auto finance faced permanent challenges as digital and direct financing options increased during pandemic, J.D. Power found in the the J.D. Power 2020 U.S. Consumer Financing Satisfaction Study.
Banks Need To Do More To Help Customers Become Financially Successful
by Bob Neuhaus on Apr 8, 2021 12:55:14 PM
In a recent Forbes article about the role of banks in supporting the financial health of customers, Bob Neuhaus, Vice President of Financial Services at J.D. Power was cited about the role of banks in supporting the financial health of customers.
Can You Buy a Vehicle with a Credit Card?
by J.D. Power Payments on Apr 8, 2021 12:54:17 PM
While it may be unconventional to the average consumer, there is nothing that legally prevents you from buying a car with a credit card. As long as your credit limit is high enough, you can put down a down payment or even a complete purchase with enough available credit.
The State of Consumer Lending in 2021
by J.D. Power Lending on Apr 8, 2021 12:53:41 PM
New data and insights about personal lending from J.D. Power will hit the headlines in May of 2021 when we publish the J.D. Power U.S. Lending Study. Given that half of all personal loans are used for debt consolidation or to pay off a credit card, it’s crucial that lenders get the cu …
How Wealth Firms are Failing Next-Gen Beneficiaries
by Michael Foy on Mar 25, 2021 1:28:22 PM
According to the upcoming 2021 J.D. Power U.S. Full-Service Investor Satisfaction Study, more than two-thirds (68%) of investors with a next-generation beneficiary have not been asked by their advisor about that beneficiary’s investment needs. This is a huge missed opportunity for the …
Big Banks Take the Lead in Trust Among 18-24-Year-Olds
by Jim Miller on Mar 25, 2021 1:27:51 PM
During the pandemic, big banks are winning the trust of the youngest adult bank customers. Among 18-24-year-olds trust with the Big 6 Banks increased from 809 (1,000-point scale) in 2019 to 837 in 2020. The Big 6 Banks include Bank of America, Chase, Citibank, PNC, U.S. Bank and Wells …
New Insights Available: Auto Leases and Brand Loyalty
by Patrick Roosenberg on Mar 25, 2021 1:27:27 PM
The J.D. Power End of Lease Satisfaction Study is the product of J.D. Power’s more than 53 years of automotive and financial services expertise. This analysis was created to better understand the shopping and lease-end processes that drive lease and brand retention.
J.D. Power Lending Tips: Attracting and Keeping the Best Clients
by Craig Martin on Mar 18, 2021 1:22:34 PM
In challenging times companies must focus on creating and maintaining loyalty among high-value customers. Personal Loan consumers rely heavily on independent search and can easily switch so it’s vital to ensure the experience is optimized. Among consumers with 720+ credit, delivering …
Trust in Banks Increased During Pandemic
by Jim Miller on Mar 18, 2021 1:17:17 PM
Unlike during the great recession over a decade ago, trust in banks has improved during the Covid-19 pandemic. In April 2020 the J.D. Power Trust Index (1,000 point scale) was at 821, up 14 points from January 2020 and 13 points higher from April 2019.
Should Subscription-Based Investment Pricing Replace Full-Service Fee Structures?
by Michael Foy on Mar 18, 2021 1:11:34 PM
Nearly three quarters (73%) of investors under 40 find subscription-based pricing "somewhat" or "much" more appealing vs. their current fee structure, according to the upcoming 2021 J.D. Power U.S. Full-Service Investor Satisfaction Study. Firms hoping to appeal to younger investors s …