Top 3 Innovations Driving Customer Experience Benefits in Banking & Payments
by Jim Miller on Jan 27, 2021 4:20:30 PM
Jim Miller, VP of Global Banking & Payments Intelligence at J.D. Power shares his perspective on innovations that are driving customer experience benefits?
Solution Highlight: Payments Platform – Merchant Services
by Paul McAdam on Jan 27, 2021 4:07:24 PM
Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The speed of change in this marketplace is constantly compressing the decision-making timeframe. This necessitates unbiased research …
Top Automotive Finance Innovations According to J.D. Power Experts
by J.D. Power Lending on Jan 27, 2021 3:37:08 PM
What are the top automotive finance innovations? Jim Houston, Managing Director of Consumer Lending and Automotive Finance Intelligence at J.D. Power shares his perspectives on innovations and borrower experience in the AutoFi sector.
Wealth Platform Outages and Client Loyalty
by Michael Foy on Jan 27, 2021 11:58:26 AM
Platform outages impact client loyalty. In the 2020 J.D. Power U.S. Self-Directed Investor Satisfaction Study, investors who experienced one or more online outages over the prior 12 months were about twice as likely to consider leaving their current provider as those who did not exper …
[Podcast] Remote Employee Engagement
by Mark Miller on Jan 20, 2021 1:53:37 PM
![[Podcast] Remote Employee Engagement](https://blog.jdpa.com/hubfs/Images%20and%20Design/Campaigns/Cross-Industry/Podcast%20Image%20%281%29.png)
On the latest episode of our Work-at-Home Podcast, Josh Gross, founder of Pizzatime, joins J.D. Power’s Michael Vermillion, Mark Miller, Scott Killingsworth, and Tom Bontempo to discuss issues and trends related to work-at-home customer service operations.
Credit Card Shopping: New Insights Coming in 2021
by John Cabell on Jan 14, 2021 1:51:48 PM
In the payments industry, today's "wow" factor is tomorrow's baseline expectation. Providers can gain a short-term lift by introducing a new service or product feature, but soon enough the competition will introduce the same or better. Speedy and effective cross-functional decision-ma …
J.D. Power Wealth Experts and Research in the News
by Michael Foy on Jan 14, 2021 1:41:00 PM
J.D. Power Wealth Management team has a variety of researchers, analysts, experts, and executives available to provide data and commentary on industry trends, syndicated research and more in the Wealth Management sector. The J.D. Power Wealth Management Platform addressing distinct in …
Thought Starters: Findings from J.D. Power's Wealth Research
by Michael Foy on Jan 14, 2021 1:32:10 PM
The J.D. Power Wealth Management Platform addressing distinct investor styles, their channel-level experiences and the advisors who serve them. This platform is powered by the voices of over 21,000 investors and advisors per year, a collection of nearly 20 years of useful feedback and …
From the Vault: Key Insights from J.D. Power Lending Research
by Craig Martin on Jan 14, 2021 1:21:47 PM
The J.D. Power Lending Platform is comprised solutions which provide unique, competitive insights about the consumer borrower loan shopping and customer experience across a diverse set of consumer loan types – from mortgages to personal loans. This platform is powered by the voices of …
From the Vault: Key Insights from J.D. Power Wealth Research
by Michael Foy on Jan 14, 2021 1:17:15 PM
The J.D. Power Wealth Management Platform addressing distinct investor styles, their channel-level experiences and the advisors who serve them. This platform is powered by the voices of over 21,000 investors and advisors per year, a collection of nearly 20 years of useful feedback and …
How the 8 Largest U.S. Banks Measured Up on Satisfaction in 2020
by Paul McAdam on Jan 14, 2021 12:49:17 PM
Bill Streeter, Editor at The Financial Brand interviewed Paul McAdam, Senior Director of Banking Intelligence at J.D. Power to discuss key findings of the latest edition of the J.D. Power National Bank Satisfaction Study.