U.S. Retail Banks Nail Transition to Digital during Pandemic
by Paul McAdam on Apr 30, 2021 10:20:15 AM
The nation’s retail banks have successfully navigated an historic transformation in which a record 41% of customers are now digital-only and although 24% of customers say they are worse off financially, overall customer satisfaction has increased. According to the J.D. Power 2021 U.S. …
Online Brokerage Firms Strain under Weight of New Investor Surge
by Michael Foy on Apr 30, 2021 10:04:51 AM
With more than 10 million new brokerage accounts opened in 2020 as mainstream investor interest skyrocketed during the pandemic, retail brokerage firms struggled to deliver a seamless customer experience. According to the J.D. Power 2021 U.S. Self-Directed Investor Satisfaction Study, …
Financial Planning Software Remains Single Most Important Technology Tool For Advisors
by Michael Foy on Apr 28, 2021 12:43:19 AM
According to the J.D. Power 2020 U.S. Financial Advisor Satisfaction Study, Financial Planning software remains the single most important technology tool for advisors, with 72% rating it as Very Important. Despite the proliferation of new technologies competing for firms’ investment, …
The Growing Need for Digital Channels in Consumer Financing
by Patrick Roosenberg on Apr 19, 2021 7:55:45 PM
Dealership-based auto finance faced permanent challenges as digital and direct financing options increased during pandemic, J.D. Power found in the the J.D. Power 2020 U.S. Consumer Financing Satisfaction Study.
Banks Need To Do More To Help Customers Become Financially Successful
by Bob Neuhaus on Apr 8, 2021 12:55:14 PM
In a recent Forbes article about the role of banks in supporting the financial health of customers, Bob Neuhaus, Vice President of Financial Services at J.D. Power was cited about the role of banks in supporting the financial health of customers.
Can You Buy a Vehicle with a Credit Card?
by J.D. Power Payments on Apr 8, 2021 12:54:17 PM
While it may be unconventional to the average consumer, there is nothing that legally prevents you from buying a car with a credit card. As long as your credit limit is high enough, you can put down a down payment or even a complete purchase with enough available credit.
The State of Consumer Lending in 2021
by J.D. Power Lending on Apr 8, 2021 12:53:41 PM
New data and insights about personal lending from J.D. Power will hit the headlines in May of 2021 when we publish the J.D. Power U.S. Lending Study. Given that half of all personal loans are used for debt consolidation or to pay off a credit card, it’s crucial that lenders get the cu …