In a recent Forbes article about the role of banks in supporting the financial health of customers, Bob Neuhaus, Vice President of Financial Services at J.D. Power was cited about the role of banks in supporting the financial health of customers.
According to the 2020 J.D. Power U.S. Retail Banking Advice Satisfaction Study, banks are offering more financial advice via digital channels. The J.D. Power study found that 36% of retail bank customers receive advice and guidance through their bank’s digital channels.
“Great financial advice is a key differentiator for retail banks at a critical moment in time when, according to our research, 41% of U.S. bank customers feel unsatisfied with their current financial condition and 39% are not confident they are doing everything they can to meet their long-term goals,” said Bob Neuhaus, vice president of financial services intelligence at J.D. Power, in a press release.
The results of the J.D. Power 2021 Financial Health & Advice Studies hit the headlines on June 2021
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