Financial Services / Payments

'Buy now, pay later' is controversial — here are some alternatives

Apple's (AAPL) entrance into the "buy now, pay later" (BNPL) space earlier this month shook up a burgeoning industry — one that's encountering massive criticism as the specter of regulation persists.

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Canadians’ satisfaction with their banks and credit cards apps declining, study reveals

A series of studies by J.D. Power among bank and credit card mobile app and online users conducted in Canada revealed that a combination of increased financial stress on the part of consumers and lack of personalization in digital channels have driven year-over-year decreases in custo …

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Buy-now-pay-later financing can create ‘dangerous illusion’ that purchases are cheaper than they actually are

Buy-now-pay-later, or BNPL, financing options are becoming increasingly popular among consumers, particularly those under 45, according to J.D. Power’s latest Banking and Payments Intelligence Report. And that could spell trouble for their financial well-being. BY ALICIA ADAMCZYK

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Banks need to start cashing in on the subscription economy

Customers hate bank fees. But they love subscriptions. Neobanks have figured this out, but traditional banks have been slow to follow.

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Consumer Financial Literacy and Wellness in an Unprecedented Year

J.D. Power Financial Health

The pandemic has re-shaped how consumers think about their financial situation and goals. To help banks better understand these changing customer needs, J.D. Power launched Polaris, a series of pulse survey studies to measure consumer sentiment and provide critical insights. J.D. Powe …

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Can You Buy a Vehicle with a Credit Card?

While it may be unconventional to the average consumer, there is nothing that legally prevents you from buying a car with a credit card. As long as your credit limit is high enough, you can put down a down payment or even a complete purchase with enough available credit.

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What Credit Card Offers Have Improved in the Pandemic?

Evolving consumer needs continue to drive card offers. John Cabell, Director of Banking and Payments Intelligence at J.D. Power lends his expertise about credit cards and the impact of COVID-19 in an article by The Balance. Article Excerpt:

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Small Business Satisfaction with Merchant Services Providers Declines amid COVID-Related Struggles

J.D. Power U.S. Merchant Services Satisfaction Study

The rankings and key findings of the 2021 J.D. Power U.S. Merchant Services Satisfaction Study have been released via a national press release. Continue reading below to learn more. Read the full press release to find out which brand ranks highest in small business customer satisfacti …

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Solution Highlight: Payments Platform – Merchant Services

J.D. Power Merchant Services Study

Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The speed of change in this marketplace is constantly compressing the decision-making timeframe. This necessitates unbiased research …

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Credit Card Shopping: New Insights Coming in 2021

J.D. Power U.S. Credit Card Shopping Satisfaction Study

In the payments industry, today's "wow" factor is tomorrow's baseline expectation. Providers can gain a short-term lift by introducing a new service or product feature, but soon enough the competition will introduce the same or better. Speedy and effective cross-functional decision-ma …

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