Financial Services / Payments
by J.D. Power Payments on Jun 28, 2022 2:22:00 PM
Apple's (AAPL) entrance into the "buy now, pay later" (BNPL) space earlier this month shook up a burgeoning industry — one that's encountering massive criticism as the specter of regulation persists.
by J.D. Power Payments on Jun 16, 2022 11:31:00 AM
A series of studies by J.D. Power among bank and credit card mobile app and online users conducted in Canada revealed that a combination of increased financial stress on the part of consumers and lack of personalization in digital channels have driven year-over-year decreases in custo …
Buy-now-pay-later financing can create ‘dangerous illusion’ that purchases are cheaper than they actually are
by J.D. Power Payments on Jun 8, 2022 11:04:00 AM
Buy-now-pay-later, or BNPL, financing options are becoming increasingly popular among consumers, particularly those under 45, according to J.D. Power’s latest Banking and Payments Intelligence Report. And that could spell trouble for their financial well-being. BY ALICIA ADAMCZYK
by J.D. Power Payments on Apr 28, 2022 11:10:00 AM
Customers hate bank fees. But they love subscriptions. Neobanks have figured this out, but traditional banks have been slow to follow.
by Bob Neuhaus on Jun 24, 2021 10:32:45 PM
The pandemic has re-shaped how consumers think about their financial situation and goals. To help banks better understand these changing customer needs, J.D. Power launched Polaris, a series of pulse survey studies to measure consumer sentiment and provide critical insights. J.D. Powe …
by J.D. Power Payments on Apr 8, 2021 12:54:17 PM
While it may be unconventional to the average consumer, there is nothing that legally prevents you from buying a car with a credit card. As long as your credit limit is high enough, you can put down a down payment or even a complete purchase with enough available credit.
by John Cabell on Feb 25, 2021 10:33:14 AM
Evolving consumer needs continue to drive card offers. John Cabell, Director of Banking and Payments Intelligence at J.D. Power lends his expertise about credit cards and the impact of COVID-19 in an article by The Balance. Article Excerpt:
by Paul McAdam on Feb 4, 2021 11:10:06 AM
The rankings and key findings of the 2021 J.D. Power U.S. Merchant Services Satisfaction Study have been released via a national press release. Continue reading below to learn more. Read the full press release to find out which brand ranks highest in small business customer satisfacti …
by Paul McAdam on Jan 27, 2021 4:07:24 PM
Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The speed of change in this marketplace is constantly compressing the decision-making timeframe. This necessitates unbiased research …
by John Cabell on Jan 14, 2021 1:51:48 PM
In the payments industry, today's "wow" factor is tomorrow's baseline expectation. Providers can gain a short-term lift by introducing a new service or product feature, but soon enough the competition will introduce the same or better. Speedy and effective cross-functional decision-ma …