Financial Services

Consumer Financial Literacy and Wellness in an Unprecedented Year

The pandemic has re-shaped how consumers think about their financial situation and goals. To help banks better understand these changing customer needs, J.D. Power launched Polaris, a series of pulse survey studies to measure consumer sentiment and provide critical insights. J.D. Power also partnered with leading academic scholars in consumer finance, financial literacy and financial security as well as leading non-profits to introduce the J.D. Power Financial Health and Advice Program. This program is designed to closely examine today’s banking and card customers through the lens of their financial literacy and wellness and assess how banks and credit card providers are addressing their needs.

Consumer Financial Literacy and Wellness in an Unprecedented Year

On May 26, 2021, J.D. Power brought together subject matter experts and academic leaders to reflect back on the lessons learned during these unprecedented times and discuss what the future holds for consumer financial health. This event was designed to help banks chart the course to optimize customer interactions and experiences. Watch the webcast below and read the key findings from the 2021 U.S. Retail Banking Advice Study published on June 24, 2021



Featured Panelists

Peter Tufano
Peter Moores Dean and Professor of Finance, University of Oxford, Said Business School
Peter Tufano is Peter Moores Dean and Professor of Finance at Saïd Business School. He is also a Professorial Fellow at Balliol College, University of Oxford. Peter is a prolific scholar and course developer, a seasoned academic leader, a social entrepreneur, and an advisor to business and government leaders. His ongoing work focuses on household finance, financial innovation, and fintech. Peter earned his AB in economics (summa cum laude), MBA (with high distinction) and PhD in Business Economics at Harvard University. Read Peter's full bio here.
Annamaria Lusardi
University Professor of Economics and Accountancy, The George Washington University
Annamaria Lusardi is University Professor of Economics and Accountancy at the George Washington University. Moreover, she is the founder and academic director of the Global Financial Literacy Excellence Center (GFLEC). Previously, she was the Joel Z. and Susan Hyatt Professor of Economics at Dartmouth College, where she taught for twenty years. She has also taught at Princeton University, the University of Chicago Harris School of Public Policy, the University of Chicago Booth School of Business, and Columbia Business School. From January to June 2008, she was a visiting scholar at Harvard Business School. She holds a Ph.D. in Economics from Princeton University. Read Annamaria's full bio here.
Timothy Flacke
Executive Director & Co-Founder, Commonwealth
Timothy Flacke is Executive Director and Co-Founder of Commonwealth, a national non-profit organization that builds financial security and opportunity for underserved people through innovation and partnerships. Tim helped launch Commonwealth in 2001 and has served on the organization’s board of directors since that time, drawing on thirty years’ experience in the social, public and private sectors. Tim holds a Masters in Public Policy from the Kennedy School of Government at Harvard University, and a Bachelor of Arts in Philosophy from Boston College. Read Timothy's full bio here