Non-captives set the example for digital channels in 2022 versus captives.
by Patrick Roosenberg on Oct 6, 2022 4:34:47 PM
New Insights Consumer satisfaction with Non-Captive lenders’ websites significantly increases at the same rate that satisfaction with Captive websites decreases (+/-12 points,) effectively closing the 26-point gap from 2021.
Banks Significantly Outperform Captive Lenders in Dealer Satisfaction for Prime Business
by Patrick Roosenberg on Jul 29, 2022 3:57:03 PM
The J.D. Power Auto Financing team is unveiling one more glimpse of the data before the U.S. Dealer Financing Satisfaction Study publishes on August 4, 2022. Our last sneak peek discussed the importance of using dealer preferred channels of communication. In this final, pre-publish pr …
Dealer preferred channels of communication are key in this ultra-competitive market.
by Patrick Roosenberg on Jul 18, 2022 9:53:22 AM
The J.D. Power Automotive Finance Practice is releasing a sneak peek of the insights from the study ahead of the press release. Over 3,500 car dealer personnel were surveyed to uncover drivers of greater dealer satisfaction and understand lender actions that drive future intent.
Inflation is Causing Americans to Make Trade-Offs, Both Large and Small
by Jennifer White on Jun 27, 2022 12:53:00 PM
For decades, social commentators have been discussing “The Two Americas.” The divide can be represented by conflicting ideologies, race or religion. As wealth disparity has grown over time, the term has also been used to describe the discrepancies between the lives of those with means …
Americans Start to Feel Squeeze of Inflation
by Jennifer White on Jun 27, 2022 12:47:00 PM
The specter of inflation has loomed over every facet of the economic landscape this year, and virtually all Americans are suffering some level of fatigue from the rising cost of goods and services. But for the first time since February 2020, when J.D. Power began tracking the financia …
Americans Start Hunting for Banking Incentives
by Jennifer White on May 19, 2022 1:00:00 PM
Novelist Patrick Rothfuss once wrote, “Time and tide make us mercenaries all,” words that accurately describe the relationship between banks and their customers in the time of a 40-year-high inflation rate.
Digital Payments Make It Easier than Ever for Young Consumers to Make Bad Financial Decisions
by John Cabell on Apr 19, 2022 1:09:00 PM
Comedian Jerry Seinfeld nicely summed up the current state of digital transformation in a recent Netflix comedy special. Noting the subtle evolution of language over time, he observes that people “get on a train, and in a cab, but you take an Uber.” He then concludes: “You take it! Yo …
Happy Belated CX Day!
by Keith Bossey on Oct 6, 2021 4:53:00 PM
I missed posting yesterday, so Happy Belated CX Day!