John Cabell

John Cabell

John Cabell is Director, Wealth and Lending Intelligence at J.D. Power. John partners with leading financial services companies in the US and Canada to deliver strategic consumer lending solutions that improve customer experience and related business outcomes.

Posts by John Cabell

Digital Payments Make It Easier than Ever for Young Consumers to Make Bad Financial Decisions

Digital Payments Make It Easier than Ever for Young Consumers to Make Bad Financial Decisions

Comedian Jerry Seinfeld nicely summed up the current state of digital transformation in a recent Netflix comedy special. Noting the subtle evolution of language over time, he observes that people “get on a train, and in a cab, but you take an Uber.” He then concludes: “You take it! Yo …

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What Credit Card Offers Have Improved in the Pandemic?

What Credit Card Offers Have Improved in the Pandemic?

Evolving consumer needs continue to drive card offers. John Cabell, Director of Banking and Payments Intelligence at J.D. Power lends his expertise about credit cards and the impact of COVID-19 in an article by The Balance. Article Excerpt:

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Credit Card Shopping: New Insights Coming in 2021

J.D. Power U.S. Credit Card Shopping Satisfaction Study

In the payments industry, today's "wow" factor is tomorrow's baseline expectation. Providers can gain a short-term lift by introducing a new service or product feature, but soon enough the competition will introduce the same or better. Speedy and effective cross-functional decision-ma …

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