Financial Services

Opportunities To Win Auto Financing Customers Begin Before They Step Foot In A Dealership

Pre-approvals gain traction and are highly effective as 60% of customers applied for pre-approval after researching on-line, according to initial findings from the upcoming J.D. Power 2021 Automotive Consumer Financing Satisfaction Study

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Effectively Competing for Mortgage Customers in 2022 and Beyond

Despite huge investments in technology, most mortgage lenders have struggled to find the right balance in human and digital to effectively compete in the future. Facing fierce competition, a rapidly increasing pace of change and shrinking margins, lenders can’t afford to guess about h …

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What Influences Auto Financing Consumers During the Shopping Process?

What influences and shapes the preferences and decisions of customers throughout the entire automotive financing process?

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Delivering a Differentiated Borrower Experience

J.D. Power Primary Mortgage Origination Customer Satisfaction Study

The world has changed in the past two years and future homebuyers have a new set of expectations. J.D. Power’s 2021 Primary Mortgage Origination Study publishing on Tuesday, November 2nd takes a hard look at what matters most to today’s borrowers.

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J.D. Power 2021 Consumer Finance Study Publishes Soon

The J.D. Power Automotive Consumer Financing Satisfaction Study is the most comprehensive independent study of borrowers who financed a new or used vehicle through a loan or lease. We created this study to better understand customer intentions, priorities, influences, and preferences …

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Happy Belated CX Day!

I missed posting yesterday, so Happy Belated CX Day!

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