Financial Services

What Credit Card Offers Have Improved in the Pandemic?

Evolving consumer needs continue to drive card offers. John Cabell, Director of Banking and Payments Intelligence at J.D. Power lends his expertise about credit cards and the impact of COVID-19 in an article by The Balance. Article Excerpt:

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Intergenerational Wealth Transfer Remains an Unsolved Challenge for the Industry

Intergenerational Wealth Transfer

Data from J.D. Power's Full-Service Investor research finds that intergenerational wealth transfer remains an unsolved challenge for the industry. While 74% of Boomer full-service investors reported they have a named next-generation beneficiary, just 28% said their advisor had asked a …

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The Top Reason Auto Dealers Select Lending Partners

J.D. Power U.S. Automotive Commercial Lending Satisfaction Study

Key findings of the 2021 J.D. Power U.S. Automotive Commercial Lending Satisfaction Study have been released via a national press release. Continue reading below to learn more.

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How a Respected Bank Almost Destroyed Its Reputation with Poor CX

In the world of startups, heritage and history don’t count for much, but with traditional financial institutions they can still be tremendous assets when it comes to connecting with consumers. Longevity can communicate stability and provides confidence in institutions that have succes …

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Financial Advisors & AI - Low Use but High Value

Financial Advisors & AI - Low Use but High Value

Recently, an article entitled "Less Than a Third of Wealth Managers Scaling AI Across Their Businesses" in ThinkAdvisor cited Accenture research findings that highlight the challenges of AI execution. However, there is also evidence of value already being delivered to advisors. Eighty …

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Mortgage industry digital strategies sag under weight of COVID-19

It’s been a complicated 12-months for the mortgage industry. Mortgage professionals working through the COVID-19 pandemic have been faced with managing a complex duality as they’ve tried to balance the opposing forces of record low interest rates and record high levels of unemployment …

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Reframing How Banks Think About the "New Normal"

Reframing How Banks Think About the

We just came off a year that changed just about everything. So far, it looks like 2021 is going to offer about the same.

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J.D. Power Launches Career Development Certification

J.D. Power, a global leader in data analytics and consumer intelligence, today announced the launch of a new certification program to recognize brands that provide an exceptional onboarding, training and career progression experience to their employees. The first organization to recei …

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How Online Brokers Can Help Protect Investors From Costly Mistakes

How Online Brokers Can Help Protect Investors From Costly Mistakes 

Do-it-yourself online brokerage firms have been laser-focused on delivering convenience, speed and accessibility, but less so on providing the necessary education or guidance to empower investors to make smart — not just fast — trades. That could hurt them.

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Small Business Satisfaction with Merchant Services Providers Declines amid COVID-Related Struggles

J.D. Power U.S. Merchant Services Satisfaction Study

The rankings and key findings of the 2021 J.D. Power U.S. Merchant Services Satisfaction Study have been released via a national press release. Continue reading below to learn more. Read the full press release to find out which brand ranks highest in small business customer satisfacti …

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Can mobile trading apps be too easy to use?

J.D. Power Wealth Management Mobile App Satisfaction Study

In the 2020 J.D. Power Wealth Management Mobile App Satisfaction Study, Robinhood performed much better than traditional online brokerage rivals on ease of trading, with 75% of Robinhood clients rating trading on their app as “very easy”, top among all firms. Conversely, just 61% of R …

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Retail banking is still a “contact sport”

Retail banking is still a “contact sport”

There aren’t many people that couldn’t wait to hear “2020 has left the building”. Every new year and 2021 is no exception, starts off with its own challenges. I’ve been talking with a lot of bankers these last couple of weeks and a couple of common themes are:

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The Role of Lender Communication During Difficult Times

The Role of Lender Communication During Difficult Times

Lender communication is imperative for mortgage providers in 2021. Mortgage providers should focus communications on educating and informing customers about their options during these difficult financial times. Feedback from customers highlight the challenges they are facing during th …

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