Financial Services / Banking
by Jennifer White on Sep 1, 2022 9:29:27 AM
As Americans enter the dog days of summer, they’re not just trying to beat the heat. Inflation has been an ever-present obstacle this year for most American banking customers’ financial health, and that trend persisted according to the latest J.D. Power data. Now, even financially hea …
by Jennifer White on Aug 4, 2022 1:31:00 PM
Demand for consumer credit surges as the impact of interest rate increases and inflation hikes people's cost of living. One in three personal loan borrowers say they need the money to supplement lost income, which raises the question of a 'debt hangover' to come.
by Jennifer White on Jun 27, 2022 12:53:00 PM
For decades, social commentators have been discussing “The Two Americas.” The divide can be represented by conflicting ideologies, race or religion. As wealth disparity has grown over time, the term has also been used to describe the discrepancies between the lives of those with means …
by Jennifer White on Jun 27, 2022 12:47:00 PM
The specter of inflation has loomed over every facet of the economic landscape this year, and virtually all Americans are suffering some level of fatigue from the rising cost of goods and services. But for the first time since February 2020, when J.D. Power began tracking the financia …
by Jennifer White on May 19, 2022 1:00:00 PM
Novelist Patrick Rothfuss once wrote, “Time and tide make us mercenaries all,” words that accurately describe the relationship between banks and their customers in the time of a 40-year-high inflation rate.
by John Cabell on Apr 19, 2022 1:09:00 PM
Comedian Jerry Seinfeld nicely summed up the current state of digital transformation in a recent Netflix comedy special. Noting the subtle evolution of language over time, he observes that people “get on a train, and in a cab, but you take an Uber.” He then concludes: “You take it! Yo …
by Bob Neuhaus on Jun 24, 2021 10:32:45 PM
The pandemic has re-shaped how consumers think about their financial situation and goals. To help banks better understand these changing customer needs, J.D. Power launched Polaris, a series of pulse survey studies to measure consumer sentiment and provide critical insights. J.D. Powe …
From the Vault: High Marks for Digitally Oriented Banks as Americans’ Financial Health Shaken During Pandemic
by Paul McAdam on May 11, 2021 1:48:42 PM
As the country moves into recovery and we prepare to share the results of the inaugural 2021 J.D. Power Financial Health and Advice Study on June 16, 2021, we wanted to share insights around the state of Americans' financial health amid the pandemic published last October.
by Jennifer White on May 3, 2021 9:51:17 AM
J.D. Power Polaris monthly reports look at today’s banking and card customer through the lens of their financial health. J.D. Power’s inaugural 2021 Financial Health & Advice Program publishes in the U.S. and Canada on June 24, 2021. Subscribers have access to monthly pulse report …
by Paul McAdam on Apr 30, 2021 10:20:15 AM
The nation’s retail banks have successfully navigated an historic transformation in which a record 41% of customers are now digital-only and although 24% of customers say they are worse off financially, overall customer satisfaction has increased. According to the J.D. Power 2021 U.S. …
by Bob Neuhaus on Apr 8, 2021 12:55:14 PM
In a recent Forbes article about the role of banks in supporting the financial health of customers, Bob Neuhaus, Vice President of Financial Services at J.D. Power was cited about the role of banks in supporting the financial health of customers.