Big Banks Take the Lead in Trust Among 18-24-Year-Olds
by Jim Miller on Mar 25, 2021 1:27:51 PM
During the pandemic, big banks are winning the trust of the youngest adult bank customers. Among 18-24-year-olds trust with the Big 6 Banks increased from 809 (1,000-point scale) in 2019 to 837 in 2020. The Big 6 Banks include Bank of America, Chase, Citibank, PNC, U.S. Bank and Wells …
Trust in Banks Increased During Pandemic
by Jim Miller on Mar 18, 2021 1:17:17 PM
Unlike during the great recession over a decade ago, trust in banks has improved during the Covid-19 pandemic. In April 2020 the J.D. Power Trust Index (1,000 point scale) was at 821, up 14 points from January 2020 and 13 points higher from April 2019.
Switching Banks can be Hard but Here's 6 Reasons to do it Anyway
by Paul McAdam on Mar 11, 2021 12:02:58 PM
J.D. Power's Banking Intelligence team shared some switching data and perspectives with Forbes in a piece titled "6 Reasons To Break Up With Your Bank".
How a Respected Bank Almost Destroyed Its Reputation with Poor CX
by Chris Hodges on Feb 25, 2021 10:32:17 AM
In the world of startups, heritage and history don’t count for much, but with traditional financial institutions they can still be tremendous assets when it comes to connecting with consumers. Longevity can communicate stability and provides confidence in institutions that have succes …
Reframing How Banks Think About the "New Normal"
by J.D. Power Banking on Feb 18, 2021 11:44:40 AM
We just came off a year that changed just about everything. So far, it looks like 2021 is going to offer about the same.
J.D. Power Launches Career Development Certification
by Bob Neuhaus on Feb 10, 2021 4:59:06 PM
J.D. Power, a global leader in data analytics and consumer intelligence, today announced the launch of a new certification program to recognize brands that provide an exceptional onboarding, training and career progression experience to their employees. The first organization to recei …
Retail banking is still a “contact sport”
by J.D. Power Banking on Feb 3, 2021 11:36:42 AM
There aren’t many people that couldn’t wait to hear “2020 has left the building”. Every new year and 2021 is no exception, starts off with its own challenges. I’ve been talking with a lot of bankers these last couple of weeks and a couple of common themes are:
Top 3 Innovations Driving Customer Experience Benefits in Banking & Payments
by Jim Miller on Jan 27, 2021 4:20:30 PM
Jim Miller, VP of Global Banking & Payments Intelligence at J.D. Power shares his perspective on innovations that are driving customer experience benefits?
[Podcast] Remote Employee Engagement
by Mark Miller on Jan 20, 2021 1:53:37 PM
![[Podcast] Remote Employee Engagement](https://blog.jdpa.com/hubfs/Images%20and%20Design/Campaigns/Cross-Industry/Podcast%20Image%20%281%29.png)
On the latest episode of our Work-at-Home Podcast, Josh Gross, founder of Pizzatime, joins J.D. Power’s Michael Vermillion, Mark Miller, Scott Killingsworth, and Tom Bontempo to discuss issues and trends related to work-at-home customer service operations.
How the 8 Largest U.S. Banks Measured Up on Satisfaction in 2020
by Paul McAdam on Jan 14, 2021 12:49:17 PM
Bill Streeter, Editor at The Financial Brand interviewed Paul McAdam, Senior Director of Banking Intelligence at J.D. Power to discuss key findings of the latest edition of the J.D. Power National Bank Satisfaction Study.