Financial Services

Key Questions from the 2022 Consumer Finance Satisfaction Study

  Consumer Finance Satisfaction Study is Coming Soon The J.D. Power Automotive Consumer Financing Satisfaction Study is the most comprehensive independent study of borrowers who financed a new or used vehicle through a loan or lease. Findings from the Study will publish within PowerSo …

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Online Auto Financing Research Has Increased

  Consumer Finance Satisfaction Study is Coming Soon Findings from the 2022 U.S. Consumer Financing Satisfaction Study will publish within PowerSource on November 3, 2022. J.D. Power is unveiling a glimpse of the data ahead of issuing a national press release with rankings and key fin …

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Non-captives set the example for digital channels in 2022 versus captives.

  New Insights Consumer satisfaction with Non-Captive lenders’ websites significantly increases at the same rate that satisfaction with Captive websites decreases (+/-12 points,) effectively closing the 26-point gap from 2021.

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