Key Questions from the 2022 Consumer Finance Satisfaction Study
by Patrick Roosenberg on Oct 26, 2022 1:58:34 PM
Consumer Finance Satisfaction Study is Coming Soon The J.D. Power Automotive Consumer Financing Satisfaction Study is the most comprehensive independent study of borrowers who financed a new or used vehicle through a loan or lease. Findings from the Study will publish within PowerSour …
Online Auto Financing Research Has Increased
by Patrick Roosenberg on Oct 13, 2022 1:36:52 PM
Consumer Finance Satisfaction Study is Coming Soon Findings from the 2022 U.S. Consumer Financing Satisfaction Study will publish within PowerSource on November 3, 2022. J.D. Power is unveiling a glimpse of the data ahead of issuing a national press release with rankings and key findi …
Non-captives set the example for digital channels in 2022 versus captives.
by Patrick Roosenberg on Oct 6, 2022 4:34:47 PM
New Insights Consumer satisfaction with Non-Captive lenders’ websites significantly increases at the same rate that satisfaction with Captive websites decreases (+/-12 points,) effectively closing the 26-point gap from 2021.