Focus on the Fundamentals and Move Beyond Transactional
by Patrick Roosenberg on Sep 15, 2021 1:19:53 AM
Dealer satisfaction is up for the industry since 2020, however, the 2021 J.D. Power Dealer Financing Satisfaction study finds that 25% of dealers indicate they are receiving a less than desirable experience. This is particularly important because dealers tend to send more contracts to …
Competitive Intelligence Drives Competitive Advantage
by Patrick Roosenberg on Sep 9, 2021 4:45:22 PM
In a market constricted by supply challenges and increased demand, critical intelligence on the current auto finance market and competitive landscape is more important than ever. Dealer feedback provides a starting point to design and launch initiatives that capture greater-dealer sat …