Financial Services

How Wealth Firms are Failing Next-Gen Beneficiaries

According to the upcoming 2021 J.D. Power U.S. Full-Service Investor Satisfaction Study,  more than two-thirds (68%) of investors with a next-generation beneficiary have not been asked by their advisor about that beneficiary’s investment needs. This is a huge missed opportunity for th …

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Big Banks Take the Lead in Trust Among 18-24-Year-Olds

During the pandemic, big banks are winning the trust of the youngest adult bank customers. Among 18-24-year-olds trust with the Big 6 Banks increased from 809 (1,000-point scale) in 2019 to 837 in 2020. The Big 6 Banks include Bank of America, Chase, Citibank, PNC, U.S. Bank and Wells …

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New Insights Available: Auto Leases and Brand Loyalty

The J.D. Power End of Lease Satisfaction Study is the product of J.D. Power’s more than 53 years of automotive and financial services expertise. This analysis was created to better understand the shopping and lease-end processes that drive lease and brand retention.

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J.D. Power Lending Tips: Attracting and Keeping the Best Clients

In challenging times companies must focus on creating and maintaining loyalty among high-value customers.  Personal Loan consumers rely heavily on independent search and can easily switch so it’s vital to ensure the experience is optimized.  Among consumers with 720+ credit, deliverin …

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Trust in Banks Increased During Pandemic

Unlike during the great recession over a decade ago, trust in banks has improved during the Covid-19 pandemic. In April 2020 the J.D. Power Trust Index (1,000 point scale) was at 821, up 14 points from January 2020 and 13 points higher from April 2019.

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Should Subscription-Based Investment Pricing Replace Full-Service Fee Structures?

Nearly three quarters (73%) of investors under 40 find subscription-based pricing "somewhat" or "much" more appealing vs. their current fee structure, according to the upcoming 2021 J.D. Power U.S. Full-Service Investor Satisfaction Study. Firms hoping to appeal to younger investors s …

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J.D. Power Wealth Data Sneak Peek: Firms Fall Short on ESG

According to the 2020 Capgemini World Wealth Report, over one-quarter (27%) of all High Net Worth Investors and nearly half (49%) of those under 40 expressed an interest in ESG investing. Yet according to the upcoming 2021 J.D. Power U.S. Full-Service Investor Satisfaction Study, just …

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How the Growth of Online Auto Purchases Has Created Demand for Remote Notarization Services

Online transactions are on the rise in the automotive industry -- including automotive lending. I'd like to share an article from my colleague, Chris Sutton, which touches on key areas that need to be addressed. 

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Switching Banks can be Hard but Here's 6 Reasons to do it Anyway

J.D. Power's Banking Intelligence team shared some switching data and perspectives with Forbes in a piece titled "6 Reasons To Break Up With Your Bank".

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