Bob Neuhaus

Bob Neuhaus

Bob Neuhaus joined the Financial Services Practice at J.D. Power in 2017 to work with U.S. and Canadian banks and U.S. credit card issuers across multiple studies. He is responsible for syndicated and proprietary studies in the banking industry including the new Direct Banking Satisfaction Study, the Banking Mobile App Satisfaction Study, the Credit Card Mobile App Study and the Small Business Banking Satisfaction Study. Mr. Neuhaus has more than 30 years of experience in banking, customer experience and marketing strategy. Prior to joining J.D. Power, he was Senior Managing Director at Acxiom Corporation. Previously, Mr. Neuhaus served as Global Finance Sector Head and Executive Vice President for TNS and as Principal of Greenwich Associates, where he leveraged large scale syndicated and proprietary research programs in retail, small business and middle market banking to help leading financial services companies with a broad range of strategic issues. Prior to his work in market research Mr. Neuhaus was a senior executive with M&T Bank and a Vice President with J.P. Morgan. Mr. Neuhaus earned a Bachelor of Arts degree in Public Policy magna cum laude from Duke and an MBA from New York University’s Stern School of Business.

Posts by Bob Neuhaus

Consumer Financial Literacy and Wellness in an Unprecedented Year

J.D. Power Financial Health

The pandemic has re-shaped how consumers think about their financial situation and goals. To help banks better understand these changing customer needs, J.D. Power launched Polaris, a series of pulse survey studies to measure consumer sentiment and provide critical insights. J.D. Powe …

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Banks Need To Do More To Help Customers Become Financially Successful

In a recent Forbes article about the role of banks in supporting the financial health of customers, Bob Neuhaus, Vice President of Financial Services at J.D. Power was cited about the role of banks in supporting the financial health of customers.

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J.D. Power Launches Career Development Certification

J.D. Power, a global leader in data analytics and consumer intelligence, today announced the launch of a new certification program to recognize brands that provide an exceptional onboarding, training and career progression experience to their employees. The first organization to recei …

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