Financial Services

Americans’ Financial Condition Continues to Deteriorate as Inflation Persists

As Americans enter the dog days of summer, they’re not just trying to beat the heat. Inflation has been an ever-present obstacle this year for most American banking customers’ financial health, and that trend persisted according to the latest J.D. Power data. Now, even financially hea …

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Important Information Regarding PowerSource Access

Delivering unbiased, competitive insights is a top priority at J.D. Power. We understand that accessing valuable and timely data is critical to success in today’s rapidly changing marketplace, so we are pleased to announce earlier data releases across J.D. Power's Banking, Payments, W …

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Talent Management Trends and a Focus on the Future

Many financial advisory firms are rethinking their talent management strategies, with a focus on serving a more diverse and dynamic set of future clients.

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Consumer Lenders See Unexpected Bonanza as People Battle Inflation

Demand for consumer credit surges as the impact of interest rate increases and inflation hikes people's cost of living. One in three personal loan borrowers say they need the money to supplement lost income, which raises the question of a 'debt hangover' to come.

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Personal loans increasingly used by financially vulnerable consumers, J.D. Power report says – here’s why

J.D. Power's report said personal loans serve as a gateway to other financial products

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Banks Significantly Outperform Captive Lenders in Dealer Satisfaction for Prime Business

The J.D. Power Auto Financing team is unveiling one more glimpse of the data before the U.S. Dealer Financing Satisfaction Study publishes on August 4, 2022. Our last sneak peek discussed the importance of using dealer preferred channels of communication. In this final, pre-publish pr …

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5 Ways RIAs Can Attract and Retain Young Talent

Many registered investment advisors struggle to bring in young blood. This is especially true amid a tight labor market, in which there are nearly two jobs for every unemployed person.

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Dealer preferred channels of communication are key in this ultra-competitive market.

The J.D. Power Automotive Finance Practice is releasing a sneak peek of the insights from the study ahead of the press release. Over 3,500 car dealer personnel were surveyed to uncover drivers of greater dealer satisfaction and understand lender actions that drive future intent.

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'Buy now, pay later' is controversial — here are some alternatives

Apple's (AAPL) entrance into the "buy now, pay later" (BNPL) space earlier this month shook up a burgeoning industry — one that's encountering massive criticism as the specter of regulation persists.

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Inflation is Causing Americans to Make Trade-Offs, Both Large and Small

Inflation is Causing Americans to Make Trade-Offs, Both Large and Small

For decades, social commentators have been discussing “The Two Americas.” The divide can be represented by conflicting ideologies, race or religion. As wealth disparity has grown over time, the term has also been used to describe the discrepancies between the lives of those with means …

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Americans Start to Feel Squeeze of Inflation

Americans Start to Feel Squeeze of Inflation

The specter of inflation has loomed over every facet of the economic landscape this year, and virtually all Americans are suffering some level of fatigue from the rising cost of goods and services. But for the first time since February 2020, when J.D. Power began tracking the financia …

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Canadians’ satisfaction with their banks and credit cards apps declining, study reveals

A series of studies by J.D. Power among bank and credit card mobile app and online users conducted in Canada revealed that a combination of increased financial stress on the part of consumers and lack of personalization in digital channels have driven year-over-year decreases in custo …

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