Small Business Satisfaction with Merchant Services Providers Declines amid COVID-Related Struggles
by Paul McAdam on Feb 4, 2021 11:10:06 AM
The rankings and key findings of the 2021 J.D. Power U.S. Merchant Services Satisfaction Study have been released via a national press release. Continue reading below to learn more. Read the full press release to find out which brand ranks highest in small business customer satisfacti …
Can mobile trading apps be too easy to use?
by Michael Foy on Feb 3, 2021 11:36:56 AM
In the 2020 J.D. Power Wealth Management Mobile App Satisfaction Study, Robinhood performed much better than traditional online brokerage rivals on ease of trading, with 75% of Robinhood clients rating trading on their app as “very easy”, top among all firms. Conversely, just 61% of R …
Retail banking is still a “contact sport”
by J.D. Power Banking on Feb 3, 2021 11:36:42 AM
There aren’t many people that couldn’t wait to hear “2020 has left the building”. Every new year and 2021 is no exception, starts off with its own challenges. I’ve been talking with a lot of bankers these last couple of weeks and a couple of common themes are:
The Role of Lender Communication During Difficult Times
by J.D. Power Lending on Feb 3, 2021 11:36:18 AM
Lender communication is imperative for mortgage providers in 2021. Mortgage providers should focus communications on educating and informing customers about their options during these difficult financial times. Feedback from customers highlight the challenges they are facing during th …
Top 3 Innovations Driving Customer Experience Benefits in Banking & Payments
by Jim Miller on Jan 27, 2021 4:20:30 PM
Jim Miller, VP of Global Banking & Payments Intelligence at J.D. Power shares his perspective on innovations that are driving customer experience benefits?
Solution Highlight: Payments Platform – Merchant Services
by Paul McAdam on Jan 27, 2021 4:07:24 PM
Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The speed of change in this marketplace is constantly compressing the decision-making timeframe. This necessitates unbiased research …
Top Automotive Finance Innovations According to J.D. Power Experts
by J.D. Power Lending on Jan 27, 2021 3:37:08 PM
What are the top automotive finance innovations? Jim Houston, Managing Director of Consumer Lending and Automotive Finance Intelligence at J.D. Power shares his perspectives on innovations and borrower experience in the AutoFi sector.
Wealth Platform Outages and Client Loyalty
by Michael Foy on Jan 27, 2021 11:58:26 AM
Platform outages impact client loyalty. In the 2020 J.D. Power U.S. Self-Directed Investor Satisfaction Study, investors who experienced one or more online outages over the prior 12 months were about twice as likely to consider leaving their current provider as those who did not exper …
[Podcast] Remote Employee Engagement
by Mark Miller on Jan 20, 2021 1:53:37 PM
![[Podcast] Remote Employee Engagement](https://blog.jdpa.com/hubfs/Images%20and%20Design/Campaigns/Cross-Industry/Podcast%20Image%20%281%29.png)
On the latest episode of our Work-at-Home Podcast, Josh Gross, founder of Pizzatime, joins J.D. Power’s Michael Vermillion, Mark Miller, Scott Killingsworth, and Tom Bontempo to discuss issues and trends related to work-at-home customer service operations.
Credit Card Shopping: New Insights Coming in 2021
by John Cabell on Jan 14, 2021 1:51:48 PM
In the payments industry, today's "wow" factor is tomorrow's baseline expectation. Providers can gain a short-term lift by introducing a new service or product feature, but soon enough the competition will introduce the same or better. Speedy and effective cross-functional decision-ma …
J.D. Power Wealth Experts and Research in the News
by Michael Foy on Jan 14, 2021 1:41:00 PM
J.D. Power Wealth Management team has a variety of researchers, analysts, experts, and executives available to provide data and commentary on industry trends, syndicated research and more in the Wealth Management sector. The J.D. Power Wealth Management Platform addressing distinct in …
Thought Starters: Findings from J.D. Power's Wealth Research
by Michael Foy on Jan 14, 2021 1:32:10 PM
The J.D. Power Wealth Management Platform addressing distinct investor styles, their channel-level experiences and the advisors who serve them. This platform is powered by the voices of over 21,000 investors and advisors per year, a collection of nearly 20 years of useful feedback and …