Key Questions from the 2022 Consumer Finance Satisfaction Study
by Patrick Roosenberg on Oct 26, 2022 1:58:34 PM
Consumer Finance Satisfaction Study is Coming Soon The J.D. Power Automotive Consumer Financing Satisfaction Study is the most comprehensive independent study of borrowers who financed a new or used vehicle through a loan or lease. Findings from the Study will publish within PowerSo …
Online Auto Financing Research Has Increased
by Patrick Roosenberg on Oct 13, 2022 1:36:52 PM
Consumer Finance Satisfaction Study is Coming Soon Findings from the 2022 U.S. Consumer Financing Satisfaction Study will publish within PowerSource on November 3, 2022. J.D. Power is unveiling a glimpse of the data ahead of issuing a national press release with rankings and key fin …
Non-captives set the example for digital channels in 2022 versus captives.
by Patrick Roosenberg on Oct 6, 2022 4:34:47 PM
New Insights Consumer satisfaction with Non-Captive lenders’ websites significantly increases at the same rate that satisfaction with Captive websites decreases (+/-12 points,) effectively closing the 26-point gap from 2021.
Banks Significantly Outperform Captive Lenders in Dealer Satisfaction for Prime Business
by Patrick Roosenberg on Jul 29, 2022 3:57:03 PM
The J.D. Power Auto Financing team is unveiling one more glimpse of the data before the U.S. Dealer Financing Satisfaction Study publishes on August 4, 2022. Our last sneak peek discussed the importance of using dealer preferred channels of communication. In this final, pre-publish pr …
Dealer preferred channels of communication are key in this ultra-competitive market.
by Patrick Roosenberg on Jul 18, 2022 9:53:22 AM
The J.D. Power Automotive Finance Practice is releasing a sneak peek of the insights from the study ahead of the press release. Over 3,500 car dealer personnel were surveyed to uncover drivers of greater dealer satisfaction and understand lender actions that drive future intent.
Fewer Opportunities Require Auto Lender Sales Reps to Exceed Dealer Expectations
by Patrick Roosenberg on Apr 27, 2022 1:50:43 PM
The J.D. Power Canada Dealer Financing Satisfaction Study is the most in-depth, independent survey of automotive dealer personnel and their evaluations of captive and non-captive financing providers. The 2022 edition of the study will release to subscribers on May 5, 2022, and J.D. Po …
How do lenders stay top of mind with dealers with less on-site visits?
by Patrick Roosenberg on Apr 21, 2022 3:25:49 PM
The J.D. Power Automotive Finance Team is excited to share some sneak peek insights from the 2022 Canada Dealer Financing Satisfaction Study. Subscribing clients will receive access to the data on May 5, 2022, and J.D. Power will issue a press release with rankings and key findings on …
NPS Promoters Drive Lease Loyalty Significantly Higher
by Patrick Roosenberg on Mar 9, 2022 4:30:27 PM
The J.D. Power Automotive Finance team is excited to share some sneak peek insights in anticipation of the upcoming release of the J.D. Power 2022 U.S. End of Lease Satisfaction Study.
Opportunities To Win Auto Financing Customers Begin Before They Step Foot In A Dealership
by Patrick Roosenberg on Oct 27, 2021 12:19:42 AM
Pre-approvals gain traction and are highly effective as 60% of customers applied for pre-approval after researching on-line, according to initial findings from the upcoming J.D. Power 2021 Automotive Consumer Financing Satisfaction Study
What Influences Auto Financing Consumers During the Shopping Process?
by Patrick Roosenberg on Oct 20, 2021 10:54:57 AM
What influences and shapes the preferences and decisions of customers throughout the entire automotive financing process?
J.D. Power 2021 Consumer Finance Study Publishes Soon
by Patrick Roosenberg on Oct 13, 2021 5:54:29 PM
The J.D. Power Automotive Consumer Financing Satisfaction Study is the most comprehensive independent study of borrowers who financed a new or used vehicle through a loan or lease. We created this study to better understand customer intentions, priorities, influences, and preferences …
Focus on the Fundamentals and Move Beyond Transactional
by Patrick Roosenberg on Sep 15, 2021 1:19:53 AM
Dealer satisfaction is up for the industry since 2020, however, the 2021 J.D. Power Dealer Financing Satisfaction study finds that 25% of dealers indicate they are receiving a less than desirable experience. This is particularly important because dealers tend to send more contracts to …