Maximizing the Role of Self-Service Customer Channels in Mortgage Servicing
by Susan Petlick on Jul 14, 2021 9:14:40 PM
Mortgage servicers faced an influx of customer calls at the onset of the pandemic, creating both operational challenges for servicers and frustratingly long wait times for customers. In response, servicers made a significant effort to steer customers towards self-service channels in p …
Mortgage Servicers: The Importance of Engaging Low Maintenance Customers
by Susan Petlick on Jul 8, 2021 10:30:37 AM
While mortgage servicers have invested time and resources into assisting the customers most in need over the past 18 months, they should not overlook their low maintenance customers. J.D. Power’s 2021 Primary Mortgage Servicer Study finds that one-fifth of current mortgage customers ( …
How The Pandemic Created Unforeseen Challenges across the Mortgage Servicing Industry
by Susan Petlick on Jun 30, 2021 9:51:08 PM
On July 21st, J.D. Power will publish the results of the J.D. Power 2021 U.S. Primary Mortgage Servicer Satisfaction StudySM. This year’s study shows how the pandemic created unforeseen challenges across the mortgage servicing industry. With respect to the myriad of government-mandate …
Auto Lenders Need to Adapt to Online Reality
by Patrick Roosenberg on Jun 3, 2021 6:58:12 PM
J.D. Power recently published the J.D. Power 2021 Canada Dealer Financing Satisfaction Study. I sat down with Canadian Auto Dealer to discuss the key findings from the recently.
The Growing Need for Digital Channels in Consumer Financing
by Patrick Roosenberg on Apr 19, 2021 7:55:45 PM
Dealership-based auto finance faced permanent challenges as digital and direct financing options increased during pandemic, J.D. Power found in the the J.D. Power 2020 U.S. Consumer Financing Satisfaction Study.
The State of Consumer Lending in 2021
by J.D. Power Lending on Apr 8, 2021 12:53:41 PM
New data and insights about personal lending from J.D. Power will hit the headlines in May of 2021 when we publish the J.D. Power U.S. Lending Study. Given that half of all personal loans are used for debt consolidation or to pay off a credit card, it’s crucial that lenders get the cu …
New Insights Available: Auto Leases and Brand Loyalty
by Patrick Roosenberg on Mar 25, 2021 1:27:27 PM
The J.D. Power End of Lease Satisfaction Study is the product of J.D. Power’s more than 53 years of automotive and financial services expertise. This analysis was created to better understand the shopping and lease-end processes that drive lease and brand retention.
J.D. Power Lending Tips: Attracting and Keeping the Best Clients
by Craig Martin on Mar 18, 2021 1:22:34 PM
In challenging times companies must focus on creating and maintaining loyalty among high-value customers. Personal Loan consumers rely heavily on independent search and can easily switch so it’s vital to ensure the experience is optimized. Among consumers with 720+ credit, delivering …
How the Growth of Online Auto Purchases Has Created Demand for Remote Notarization Services
by J.D. Power Lending on Mar 11, 2021 12:05:09 PM
Online transactions are on the rise in the automotive industry -- including automotive lending. I'd like to share an article from my colleague, Chris Sutton, which touches on key areas that need to be addressed.
The Top Reason Auto Dealers Select Lending Partners
by J.D. Power Lending on Feb 25, 2021 10:32:47 AM
Key findings of the 2021 J.D. Power U.S. Automotive Commercial Lending Satisfaction Study have been released via a national press release. Continue reading below to learn more.
Mortgage industry digital strategies sag under weight of COVID-19
by J.D. Power Lending on Feb 18, 2021 11:45:06 AM
It’s been a complicated 12-months for the mortgage industry. Mortgage professionals working through the COVID-19 pandemic have been faced with managing a complex duality as they’ve tried to balance the opposing forces of record low interest rates and record high levels of unemployment …
The Role of Lender Communication During Difficult Times
by J.D. Power Lending on Feb 3, 2021 11:36:18 AM
Lender communication is imperative for mortgage providers in 2021. Mortgage providers should focus communications on educating and informing customers about their options during these difficult financial times. Feedback from customers highlight the challenges they are facing during th …