Michael Foy

Michael Foy

Mike Foy is Senior Director of the Wealth Management Practice at J.D. Power. He is responsible for developing and delivering research and consulting solutions that help clients more effectively measure and improve the experience of their advisors and clients, ultimately driving greater loyalty, advocacy and engagement. Mr. Foy has worked in the wealth management industry for 20 years. Prior to joining J.D. Power, he served as director of research and strategic sales at Penton Media, where he oversaw the advisor benchmarking research practice. Earlier, he held senior business and product development and marketing positions at HNW, a boutique digital marketing agency focused on the wealth market, and at Dow Jones and Merrill Lynch. Mr. Foy earned a bachelor’s degree in English literature and philosophy from Muhlenberg College in Allentown, Pennsylvania and an MBA in Marketing from Rutgers Business School.

Posts by Michael Foy

Financial Advisors & AI - Low Use but High Value

Financial Advisors & AI - Low Use but High Value

Recently, an article entitled "Less Than a Third of Wealth Managers Scaling AI Across Their Businesses" in ThinkAdvisor cited Accenture research findings that highlight the challenges of AI execution. However, there is also evidence of value already being delivered to advisors. Eighty …

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How Online Brokers Can Help Protect Investors From Costly Mistakes

How Online Brokers Can Help Protect Investors From Costly Mistakes 

Do-it-yourself online brokerage firms have been laser-focused on delivering convenience, speed and accessibility, but less so on providing the necessary education or guidance to empower investors to make smart — not just fast — trades. That could hurt them.

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Can mobile trading apps be too easy to use?

J.D. Power Wealth Management Mobile App Satisfaction Study

In the 2020 J.D. Power Wealth Management Mobile App Satisfaction Study, Robinhood performed much better than traditional online brokerage rivals on ease of trading, with 75% of Robinhood clients rating trading on their app as “very easy”, top among all firms. Conversely, just 61% of R …

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Wealth Platform Outages and Client Loyalty

J.D. Power Self-Directed Investor Satisfaction Study

Platform outages impact client loyalty. In the 2020 J.D. Power U.S. Self-Directed Investor Satisfaction Study, investors who experienced one or more online outages over the prior 12 months were about twice as likely to consider leaving their current provider as those who did not exper …

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J.D. Power Wealth Experts and Research in the News

J.D. Power Wealth Experts and Research in the News

J.D. Power Wealth Management team has a variety of researchers, analysts, experts, and executives available to provide data and commentary on industry trends, syndicated research and more in the Wealth Management sector. The J.D. Power Wealth Management Platform addressing distinct in …

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Thought Starters: Findings from J.D. Power's Wealth Research

Thought Starters: Findings from J.D. Power's Wealth Research

The J.D. Power Wealth Management Platform addressing distinct investor styles, their channel-level experiences and the advisors who serve them. This platform is powered by the voices of over 21,000 investors and advisors per year, a collection of nearly 20 years of useful feedback and …

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From the Vault: Key Insights from J.D. Power Wealth Research

From the Vault: Key Insights from J.D. Power Wealth Research

The J.D. Power Wealth Management Platform addressing distinct investor styles, their channel-level experiences and the advisors who serve them. This platform is powered by the voices of over 21,000 investors and advisors per year, a collection of nearly 20 years of useful feedback and …

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