From Check in to Baggage Claim: Which Airline Will Take Home the Trophy?

Airlines who make their customer experience a priority will reap the benefits in profits and reputation. Understanding what pleases the flying public and where their priorities lie are the first steps in creating an outstanding travel experience. 

The J.D. Power 2022 North American Airline Satisfaction Study publishes on May 11th.  The study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America.  The entire air travel experience is considered- from reservation to baggage retrieval- based on a recent flight experience.

The study measures performance and satisfaction by class of cabin.  The report will be grouped by three categories:  First Class and Business Class, Premium Economy and Economy.  You can view study fielding and publication dates here. 

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