Now Taking Off: Airlines, Customer Satisfaction, and the Future

Recently, Jonathan Sutter (Senior Director, Travel & Hospitality at J.D. Power) sat down with Ben Baldanza (former CEO Spirit Airlines) and Chris Chiames (30+ year airline/travel industry veteran), hosts of the Airlines Confidential podcast for an in-depth look at the state of airlines and air travel today. 

"As avid listeners know, this podcast has had many CEO level guests from the travel industry," said Sutter. "We discussed the factors that are driving customer satisfaction for airlines and airports, as well as cross sectors of the travel industry."  

Listen to the podcast by clicking here, and be sure to check out the latest J.D. Power North America Airline Satisfaction Study results here.