Welcome to Highlights & Insights

Your go-to source for important consumer data and burgeoning trends shaping the service industries.

 

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10 Reasons Health Insurance Providers Need to Invest in the Digital Customer Experience
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10 Reasons Health Insurance Providers Need to Invest in the Digital Customer Experience

Mar 26, 2025 2:55:51 PM 5 min read
The Prescription for Pharmacy Satisfaction
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The Prescription for Pharmacy Satisfaction

Mar 6, 2025 10:51:47 AM 2 min read
What Can Brand Appeal Do for Your Utility?
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What Can Brand Appeal Do for Your Utility?

Feb 13, 2025 7:00:00 AM 2 min read
Lagging Digital Satisfaction is Bringing Utilities Down
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Lagging Digital Satisfaction is Bringing Utilities Down

Feb 11, 2025 7:00:00 AM 2 min read
Budget vs. Bandwidth: Wireless Internet Customers Choose Price Over Performance
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Budget vs. Bandwidth: Wireless Internet Customers Choose Price Over Performance

Dec 10, 2024 3:54:57 PM 3 min read
Are More Travelers Going Home or Staying Home for the Holidays?
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Are More Travelers Going Home or Staying Home for the Holidays?

Nov 25, 2024 3:16:14 PM 2 min read
AI + CX: Deliver Technology with a Customer-First Approach
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AI + CX: Deliver Technology with a Customer-First Approach

Nov 20, 2024 3:21:30 PM 2 min read
Insurance Insights to Change the Customer Service Game
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Insurance Insights to Change the Customer Service Game

Oct 28, 2024 3:32:12 PM 2 min read
Four Ways Residential Utilities Can Improve Satisfaction Scores
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Four Ways Residential Utilities Can Improve Satisfaction Scores

Oct 24, 2024 2:32:05 PM 3 min read
The Power of Appeal for 5 Influential Utility Brands
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The Power of Appeal for 5 Influential Utility Brands

Oct 21, 2024 1:35:59 PM 2 min read