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Your go-to source for important consumer data and burgeoning trends shaping the service industries.

 

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AI + CX: Deliver Technology with a Customer-First Approach
AI + CX: Deliver Technology with a Customer-First Approach

AI + CX: Deliver Technology with a Customer-First Approach

Nov 20, 2024 3:21:30 PM 2 min read
Insurance Insights to Change the Customer Service Game
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Insurance Insights to Change the Customer Service Game

Oct 28, 2024 3:32:12 PM 2 min read
Four Ways Residential Utilities Can Improve Satisfaction Scores
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Four Ways Residential Utilities Can Improve Satisfaction Scores

Oct 24, 2024 2:32:05 PM 3 min read
The Power of Appeal for 5 Influential Utility Brands
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The Power of Appeal for 5 Influential Utility Brands

Oct 21, 2024 1:35:59 PM 2 min read
Are Drivers Ready to Rent EVs?
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Are Drivers Ready to Rent EVs?

Oct 3, 2024 7:45:00 AM 2 min read
Level Up Your Customer Experience
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Level Up Your Customer Experience

Oct 2, 2024 4:24:59 PM 2 min read
Raising Expectations with Certifications
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Raising Expectations with Certifications

Oct 2, 2024 4:23:19 PM 1 min read
Enhancing Customer Experience Insights with Benchmark Study Extensions
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Enhancing Customer Experience Insights with Benchmark Study Extensions

Oct 2, 2024 4:21:40 PM 1 min read
Optimizing Customer Experiences
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Optimizing Customer Experiences

Oct 2, 2024 4:15:31 PM 1 min read
Business Customers and Utility Satisfaction: More than Price
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Business Customers and Utility Satisfaction: More than Price

Sep 19, 2024 12:49:40 PM 3 min read