Contact Us
Contact Us

Welcome to Highlights & Insights

Your go-to source for important consumer data and burgeoning trends shaping the service industries.

 

GBI Blog cover_image_LRG
All Topics Trends to Watch Press Release Insurance Insights Customer Service Healthcare Contact Center Utilities PowerSource Tips & Tricks Sustainability Future Focus Brand Appeal Digital Travel Hospitals Home & Retail Announcements How Do We Do CX Best Practices Tech Support Tech, Media & Telecom Technology Banking Hospitality Hotels Marketing Insights Paint Study Update
What Can Brand Appeal Do for Your Utility?
25 Brand Appeal blog header_020425_Thumbnail
Utilities

What Can Brand Appeal Do for Your Utility?

Feb 13, 2025 7:00:00 AM 2 min read
Lagging Digital Satisfaction is Bringing Utilities Down
GBI Blog Utility Post 1920x1080
Digital

Lagging Digital Satisfaction is Bringing Utilities Down

Feb 11, 2025 7:00:00 AM 2 min read
Budget vs. Bandwidth: Wireless Internet Customers Choose Price Over Performance
GBI Blog Posts 1920x1080
Tech, Media & Telecom

Budget vs. Bandwidth: Wireless Internet Customers Choose Price Over Performance

Dec 10, 2024 3:54:57 PM 3 min read
Are More Travelers Going Home or Staying Home for the Holidays?
GBI Blog Post-Holiday travel 1020x1080
Insights

Are More Travelers Going Home or Staying Home for the Holidays?

Nov 25, 2024 3:16:14 PM 2 min read
AI + CX: Deliver Technology with a Customer-First Approach
AI + CX: Deliver Technology with a Customer-First Approach
Insurance

AI + CX: Deliver Technology with a Customer-First Approach

Nov 20, 2024 3:21:30 PM 2 min read
Insurance Insights to Change the Customer Service Game
24-JDP-GBI-Blog-Imagery-Insurance Call Center_1920x1080
Insurance

Insurance Insights to Change the Customer Service Game

Oct 28, 2024 3:32:12 PM 2 min read
Four Ways Residential Utilities Can Improve Satisfaction Scores
Residential studies blog header 1920x1080
Insights

Four Ways Residential Utilities Can Improve Satisfaction Scores

Oct 24, 2024 2:32:05 PM 3 min read
The Power of Appeal for 5 Influential Utility Brands
GBI Utility Blog Post-2
Utilities

The Power of Appeal for 5 Influential Utility Brands

Oct 21, 2024 1:35:59 PM 2 min read
Are Drivers Ready to Rent EVs?
24-JDP-GBI_Blog-Travel-RentalCar-1920x1080_1002242
Travel

Are Drivers Ready to Rent EVs?

Oct 3, 2024 7:45:00 AM 2 min read
Level Up Your Customer Experience
GBI Blog Post CX Managment 1920x1080
Insights

Level Up Your Customer Experience

Oct 2, 2024 4:24:59 PM 2 min read
Load More Stories