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Welcome to Highlights & Insights

Your go-to source for important consumer data and burgeoning trends shaping the service industries.

 

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Customer Satisfaction in the Face of Drug Shortages
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Healthcare

Customer Satisfaction in the Face of Drug Shortages

Jul 3, 2024 2:50:59 PM 1 min read
What Hotel Study Data Can Tell You
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Hospitality

What Hotel Study Data Can Tell You

Jun 28, 2024 2:12:33 PM 3 min read
Fair vs. Cheap: Balancing Pricing and Trust
Fair vs. Cheap: Balancing Pricing and Trust
Insurance

Fair vs. Cheap: Balancing Pricing and Trust

Jun 6, 2024 9:29:05 AM 2 min read
Why Strong Utility Brand Appeal Matters
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Insights

Why Strong Utility Brand Appeal Matters

Jun 4, 2024 4:42:34 PM 1 min read
Trust: A Critical Element of Your Customer Relationships
Trust: A Critical Element of Your Customer Relationships
Insurance

Trust: A Critical Element of Your Customer Relationships

May 28, 2024 8:35:17 AM 2 min read
Don’t Hang Up! Why Phone Support is Crucial to Customer Service
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Trends to Watch

Don’t Hang Up! Why Phone Support is Crucial to Customer Service

May 22, 2024 8:00:00 AM 1 min read
Playing Favorites
Playing Favorites
Insurance

Playing Favorites

May 15, 2024 12:03:07 PM 2 min read
Nailed it! How Improved In-Store Service is Boosting Home Improvement Sales
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Trends to Watch

Nailed it! How Improved In-Store Service is Boosting Home Improvement Sales

May 10, 2024 8:16:12 AM 2 min read
Why the Right Commercial Member Health Plan Data Matters
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Insights

Why the Right Commercial Member Health Plan Data Matters

May 8, 2024 9:53:41 AM 1 min read
Is Anyone Listening?
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Future Focus

Is Anyone Listening?

Apr 22, 2024 8:00:00 AM 1 min read
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