Welcome to Highlights & Insights

Your go-to source for important consumer data and burgeoning trends shaping the service industries.

 

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How Freeman Delivers Full Agent Competence in Half the Time
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How Freeman Delivers Full Agent Competence in Half the Time

May 12, 2025 11:32:11 AM 1 min read
Exploring the Future of Mobility as a Service: Part 3
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Exploring the Future of Mobility as a Service: Part 3

May 5, 2025 7:45:00 AM 1 min read
What Makes an Airport Great: Medium Airports
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What Makes an Airport Great: Medium Airports

Apr 28, 2025 11:24:24 AM 4 min read
Exploring the Future of Mobility as a Service: Part 2
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Exploring the Future of Mobility as a Service: Part 2

Apr 28, 2025 7:45:00 AM 1 min read
Have You Thanked a Customer Today?
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Have You Thanked a Customer Today?

Apr 22, 2025 9:18:55 AM 2 min read
Exploring the Future of Mobility as a Service: Part 1
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Exploring the Future of Mobility as a Service: Part 1

Apr 21, 2025 7:45:00 AM 1 min read
Building Brand Fans Through Hierarchical Engagement
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Building Brand Fans Through Hierarchical Engagement

Apr 21, 2025 7:30:00 AM 3 min read
Enhancing the Airport Experience: Top 3 Services Travelers Crave
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Enhancing the Airport Experience: Top 3 Services Travelers Crave

Apr 18, 2025 2:31:40 PM 2 min read
10 Reasons Health Insurance Providers Need to Invest in the Digital Customer Experience
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10 Reasons Health Insurance Providers Need to Invest in the Digital Customer Experience

Mar 26, 2025 2:55:51 PM 5 min read
The Prescription for Pharmacy Satisfaction
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The Prescription for Pharmacy Satisfaction

Mar 6, 2025 10:51:47 AM 2 min read