Marketing Team

Marketing Team

The Global Business Intelligence (GBI) Marketing Team is lead by Carolyn Kibat, Director of Marketing Automation & Strategy, who focuses on the Insurance, Healthcare, and Customer Service segments; Nicole Rawson, Senior Marketing Specialist, who leads the Telecom, Media & Technology and Retail segments; Sarah Baggett, Senior Marketing Specialist, who manages the Utilities and Travel & Hospitality segments; and Leah Spitz, Marketing Specialist, who supports the GBI industry marketing leads on special projects. Connect with the GBI Marketing Team members here: https://hub.jdpower.com/meet-the-gbi-marketing-team.

Posts by Marketing Team

Insurance Insights to Change the Customer Service Game
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Insurance Insights to Change the Customer Service Game

Oct 28, 2024 3:32:12 PM 2 min read
Level Up Your Customer Experience
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Level Up Your Customer Experience

Oct 2, 2024 4:24:59 PM 2 min read
Raising Expectations with Certifications
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Raising Expectations with Certifications

Oct 2, 2024 4:23:19 PM 1 min read
Enhancing Customer Experience Insights with Benchmark Study Extensions
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Enhancing Customer Experience Insights with Benchmark Study Extensions

Oct 2, 2024 4:21:40 PM 1 min read
Optimizing Customer Experiences
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Optimizing Customer Experiences

Oct 2, 2024 4:15:31 PM 1 min read
How Gen Z Renters Are Remodeling the Home Improvement Industry
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How Gen Z Renters Are Remodeling the Home Improvement Industry

Aug 23, 2024 1:13:06 PM 3 min read
What Makes an Airport Great?
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What Makes an Airport Great?

Jul 29, 2024 12:57:59 PM 1 min read
Customer Satisfaction in the Face of Drug Shortages
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Customer Satisfaction in the Face of Drug Shortages

Jul 3, 2024 2:50:59 PM 1 min read
Why Strong Utility Brand Appeal Matters
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Why Strong Utility Brand Appeal Matters

Jun 4, 2024 4:42:34 PM 1 min read
Don’t Hang Up! Why Phone Support is Crucial to Customer Service
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Don’t Hang Up! Why Phone Support is Crucial to Customer Service

May 22, 2024 8:00:00 AM 1 min read