Podcast: Interview with Southwest Airlines EVP and CCO

On this episode of the podcast, Michael Taylor (Managing Director of Travel, Hospitality & Retail, J.D. Power) speaks with Andrew Watterson (Executive Vice President & Chief Commercial Officer, Southwest Airlines) about Southwest's recent J.D. Power award win, the importance of an airline's value proposition, hospitality's role in customer satisfaction, and how hiring for attitude can make all the difference. 

Tune into the podcast video by clicking the video screen below, or access the content wherever you prefer.

If you missed any previous episodes, you can check out our playlist here.

Learn more about airline solutions from J.D. Power here.