Travel

What Makes an Airport Great?

1 min read

Jul 29, 2024 12:57:59 PM

0:42

Why do travelers love going to some airports and dread going to others? What sets a great airport apart?

Data from the J.D. Power North America Airport Satisfaction Study shows us that there are several critical aspects of passenger satisfaction, including:

Ease of access to the airport
Convenient check-in
Comfort and convenience at the gate
Unique food and beverage offerings
...and more

In episode one of this ongoing series, Michael Taylor (Senior Managing Director, Travel Intelligence) heads to a top-performing airport in the J.D. Power North America Airport Satisfaction Study to explore strategies that are helping them stand out to travelers. Join us as we uncover what makes this award winning airport tick.

Results of the J.D. Power 2024 North America Airport Satisfaction Study will publish September 18^th. Join us at the results webinar as we explore the latest data, insights, and trends to watch. Register now >>

To learn more about how J.D. Power can help your airport create an outstanding traveler experience, contact us >>

Links in this article:

North America Airport Satisfaction Study >>

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