The State of the Life Insurance Industry

The life insurance industry has seen a number of changes over the past two years, creating both challenges and opportunities.

On November 8, Robert Lajdziak, Director of Insurance Intelligence at J.D. Power, hosted a virtual session during which he dug into the state of the industry, the latest life insurance customer data, and where we see opportunities. Topics covered included:

• CX challenges we are seeing across life insurance organizations
• Results from the 2022 U.S. Individual Life Insurance and Annuity Studies
• Early look at the results of the 2022 U.S. Life New Business Study

The on-demand replay of this presentation is now available for viewing:

If you have any questions about our life insurance research, please do not hesitate to reach out to our team.