The life insurance industry has seen a number of changes over the past two years, creating both challenges and opportunities.
On November 8, Robert Lajdziak, Director of Insurance Intelligence at J.D. Power, hosted a virtual session during which he dug into the state of the industry, the latest life insurance customer data, and where we see opportunities. Topics covered included:
- CX challenges we are seeing across life insurance organizations
- Results from the 2022 U.S. Individual Life Insurance and Annuity Studies
- Early look at the results of the 2022 U.S. Life New Business Study
The on-demand replay of this presentation is now available for viewing:
If you have any questions about our life insurance research, please do not hesitate to reach out to our team.
About the Speaker
Robert Lajdziak, Director of Insurance Intelligence, is responsible for developing data-driven solutions that achieve measurable results for clients within the insurance industry. His primary focus is on the customer servicing experience within Auto, Home, and Life insurance as well as customer retention and advocacy.
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