Small Commercial Insurance Insight: The Automation Advantage

1 min read
Aug 30, 2022 10:00:00 AM

SCI Infographic 2 Image

In the recently published 2022 U.S. Small Commercial Insurance Study, we found that Call Center Satisfaction is highest when handled completely via automation. Is this a win for call center technology, or is there something else driving lower satisfaction for customers unable to fully handle their call through automation? And just how many customers are actually able to resolve their issue completely using automation?

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