Overall Property Claims Satisfaction Solid for Insurers, But Many Still Fall Short on Managing Customer Expectations during Servicing and Settlement
Against a backdrop of deteriorating property loss ratios and low premium growth, property insurers are earning high marks for overall customer satisfaction, but there are still some components of the claims process that are falling short. According to the J.D. Power 2019 U.S. Property Claims Satisfaction Study,SM the three most important components of the claims process—how well customers are kept informed on the progress of their claim; time to settle the claim; and fairness of the claim settlement—earn among the lowest ratings of all study attributes. Read the full study results press release to learn more >>