Welcome to Highlights & Insights

Welcome to Highlights & Insights from Global Business Intelligence, or HI from GBI, our new blog showcasing the most important data points and burgeoning trends shaping the service industries.

As you may know, our GBI business segment is comprised of eight industries, including financial services; healthcare; home and retail; insurance; senior living; technology, media and telecom; travel and hospitality; and utilities. This blog brings together breakthrough insights from across these industries to deliver a comprehensive view of the big ideas shaping the consumer economy.

In addition to the latest study releases, data and analytics, consumer statistics, service best practices, and thought leadership, HI from GBI will also give you a front row seat to important cross-industry customer intelligence, including relevant data from our automotive teams, to create a more complete view of the customer journey.

Bookmark this page so you don’t miss an update and get ready to feel empowered by the voice of your customers!