Top Six Areas Utilities Need to Get Right in 2022

Electricity sales are growing again, and utilities are investing capital at record levels on renewable generation, transmission expansion, and on hardening the distribution grid. All of this is taking place while utilities face considerable challenges from sustainability standards, soaring fuel costs, supply chain bottlenecks, and a lean employment market driven by The Great Resignation.

How will all this impact the experiences of utility customers?

Being equipped with the most up-to-date industry data informs decisions from infrastructure improvements and sustainability initiatives to customer engagement activities and sales of the next great appliance (EVs). J.D. Power is committed to providing cutting edge data that helps solve our clients’ toughest problems.

J.D. Power has identified six key issues confronting U.S. utilities and their customers, including reliability and resiliency, affordability, sustainability and the rise of renewables, customer engagement, employee experiences, and electrification.  Read more about these key areas here.

Subscribe to the Utilities Insights mailing list today for the latest consumer insights, study results, and more.