Raising Expectations with Certifications

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. Our industry benchmarks and reputation for independence and integrity have established J.D. Power as one of the world’s most well-known and trusted brands.

Every day, around the world, and in a dozen industries, we measure what matters.

J.D. Power data, robust analytics, and deep industry expertise help clients avoid pitfalls, seize new opportunities, and maximize profit.

As the trusted symbol of the Voice of the Customer, J.D. Power certifications help companies stand out in the crowd and demonstrate their commitment to satisfying customers. Companies like…

• KARL STORZ: How J.D. Power Helped KARL STORZ Make Over 300 Process Improvements and Increase Revenue 70% Since 2011
  
  
• Delta Faucet Company: How J.D. Power Helped Delta Faucet Company Become a Customer Service Leader
  
  
• Holiday Inn Club Vacations: How Holiday Inn Club Vacations Consistently Maintains 87% (and Rising!) Guest Love*

Companies that successfully complete the rigorous requirements of J.D. Power certification programs have the opportunity to promote their certification as an internal and external recognition of excellence.

Demonstrate your commitment to customers and differentiate yourself in a crowded market. Get started today >>

*Guest Love is a Holiday Inn Club Vacations internal metric based on their own fielded surveys. This metric reflects the percentage of survey responses that rate the organization as 8, 9, or 10