Home Improvement Retailers Fight Inflation with Stand-Out Customer Service, J.D. Power Finds

With the price of lumber hitting record highs and supply chain challenges still limiting available stock of lawn and garden supplies and other seasonal goods, home improvement retailers should be struggling to keep customers happy. However, according to the J.D. Power 2022 U.S. Home Improvement Retailer Satisfaction Study^SM, released today, customer satisfaction with home improvement retailers has never been higher. The key to that strong performance: helpful staff and great in-store customer service.

“Despite the countless challenges home improvement retailers have faced during the past two years, we’re seeing all-time high levels of customer satisfaction,” said Christina Cooley, director of the home and retail intelligence practice at J.D. Power. “Peeling back the layers to better understand this phenomenon, the stand-out performers in this year’s study are differentiating themselves from the competition and driving scores higher by nailing down the formula for helpful staff and great customer service.”

Read the full press release for key findings and brand rankings >