Failure to Load: More Device Usage by Wireless Customers Means More Streaming and Data Problems, J.D. Power Finds

As wireless customers continue to increase their phone and device usage, more problems in network quality are being cited and the perception of network quality is declining. The most common reported problem is slow or failure to load content, according to the J.D. Power 2022 U.S. Wireless Network Quality Performance Study^SM—Volume 2, released today.

“An uptick in wireless and device usage was bound to catch up to network quality,” said Ian Greenblatt, managing director at J.D. Power. “Wireless customers are increasingly adept in data usage and streaming, meaning they’re less inspired and more aware of problems. While the number of problems is significantly lower when 5G is available, the most influential problems on network quality ratings continue to be streaming audio and video quality, slow loading times and calls not going through.”

Read the full press release for key findings and brand rankings >