Mark Garrett

Mark Garrett

Director, Insurance Intelligence

Posts by Mark Garrett

The Impact of High-Effort Claims Processes on Customer Satisfaction
25-JDP-GBI-Blog-Ins-ClaimsEffort-1920x1080

The Impact of High-Effort Claims Processes on Customer Satisfaction

Jul 23, 2025 2:41:26 PM 4 min read
Navigating Digital Claims: Generational Preferences and Satisfaction
Navigating Digital Claims: Generational Preferences and Satisfaction

Navigating Digital Claims: Generational Preferences and Satisfaction

Jun 11, 2025 9:40:02 AM 4 min read
Boost Claims Satisfaction by Matching Communication Preferences
Boost Claims Satisfaction by Matching Communication Preferences

Boost Claims Satisfaction by Matching Communication Preferences

May 28, 2025 2:39:11 PM 3 min read
Greater Expectations
Property Claims Study Results

Greater Expectations

Mar 25, 2024 2:00:00 PM 2 min read
Channel Alignment is Critical to Satisfaction
Auto Claims

Channel Alignment is Critical to Satisfaction

Oct 25, 2023 4:49:07 PM 2 min read
Can UBI Turn Shoppers into Advocates?
Can UBI Turn Shoppers into Advocates?

Can UBI Turn Shoppers into Advocates?

Jun 28, 2023 9:00:00 AM 3 min read
Digital Decline?
HomeInsurance

Digital Decline?

Feb 13, 2023 11:31:55 AM 1 min read